About Your Local BMW Retailer

01282 380054

OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

232 ratings and 88 comments received in the last 90 days.

13 September 2021

Everything was on time and on time so thank you for the good treatment

11 September 2021

Friendly, helpful and knowledgable sales personnel

30 August 2021

Lloyd of Colne kept me up to date with all delivery dates.

23 August 2021

I can. not say anymore than what I have put above completely satisfied

22 August 2021

The buying experience at loyd colne bmw was top class, nothing was too much trouble, fantastic communication whilst waiting for my car to be built i was never left in the dark. All the staff were very friendly .

20 August 2021

I was well treated by Matt Shannon at Lloyd Colne and he made the trade-in, purchase and handover a pleasant experience.

16 August 2021

Very professional

13 August 2021

Sam Benson, the salesman I dealt with, was exceptional in his service. The total experience was easy and a pleasure. Nothing was too much trouble and all my questions answered.

07 August 2021

Lovely car. Simple process

07 August 2021

First class service

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06 August 2021

Again well organised and the detail was brilliant also Geoff spent a lot of time with us

02 August 2021

Had great service as usual Geoff Rawlinson is a great guy to d al with and as usual he goes above and beyond to help make the process go smoothly

22 July 2021

No complaints at all..couldn't fault it Brilliant experience and would highly recommend.

19 July 2021

We were well looked after by Sebastian during the purchase of my my new car. I was completely on my own sorting the car out and Sebastian was very helpful with queries and problems I had along the way. I do not pick up my new car until 20th July.

12 July 2021

Helpful, professional and friendly.

12 July 2021

My custom was completely appreciated and that was reflected in the great service I received from start to finish. Sam was really efficient and nothing was too much trouble. Great service and I would highly recommend Lloyds BMW Colne.

11 July 2021

Again I can't fault anything.

11 July 2021

Mark Colne manager and Sebastian salesman were brilliant

11 July 2021

Because it was very straight forward, and everything was arranged for me

11 July 2021

Although there were a couple of issues, these were resolved very quickly, efficiently and to our complete satisfaction.

09 July 2021

Very satisfied with the sales person who gave full support and kept us fully informed throughout.

07 July 2021

Sam was brilliant always keeping me up to date etc

05 July 2021

Simple and straightforward with no bs.

04 July 2021

Kept informed throughout the process.

02 July 2021

Jamie always has our best interests at heart, he knows what we want and expect and this is why he has just sold us our 14th BMW.

30 June 2021

Approach of the sales person Sam. He was polite, helpful, knowledgeable, had time. He is an asset

28 June 2021

I got the car on the date given and no delays. On collecting it was in there handover room and could get a good look to make sure everything was right.

14 September 2021

everything is covered

13 September 2021

Work on my vehicle was 10/10, however dropped a couple of points as I wasn't offered a tea or coffee whilst I waited unlike other customers.

13 September 2021

always quick helpful and efficient.

11 September 2021

Great staff

08 September 2021

Very informative and as described

07 September 2021

They listened and understood what I said and reported back all information I needed to know.

07 September 2021

The service and follow up advice were excellent.

07 September 2021

Could not have done better

07 September 2021

The people at Lloyds bmw Colne are what makes this dealership a pleasure to deal with

01 September 2021

Everyone was polite and helpful. The car was clean and everything done was explained to me. The time given to me was spot on.

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30 August 2021

No problems

29 August 2021

Very detailed feed back, including work done on wheel alignment which I had no idea needed doing, and car returned much cleaner than when I took it in!

29 August 2021

Great staff Ben and Sally in setvice and matt in sales

27 August 2021

Work fitted in at short notice and completed quickly

25 August 2021

Great communication and helpful staff

24 August 2021

All work completed satisfactorily.

21 August 2021

Martin Davies is a great salesman to deal with and the service side have all been excellent.

19 August 2021

Excellent service

17 August 2021

Excellent service consistently

16 August 2021

I was completely satisfied

15 August 2021

Just hassle free

13 August 2021

As usual service and staff were excellent

11 August 2021

Good service

07 August 2021

Always helpful.

06 August 2021

Took my car and they fixed straightaway

05 August 2021

EXCELLENT SERVICE

05 August 2021

Repair done with updates

04 August 2021

The staff always greet you with a smile and the work on your car is always done to an extremely high standard

04 August 2021

No complaints

30 July 2021

Parts department were brilliant and came back to me with a great price. Emily in service was lovely and my car was booked in on time .

30 July 2021

I LOVE Lloyds at Colne. It is the best car place I have ever been to.

25 July 2021

The overall experience was excellent

25 July 2021

Job well done

24 July 2021

Straight forward

24 July 2021

It's just easy ,relaxed and efficient

22 July 2021

Easy to arrange a service, and was kept up to date throughout

19 July 2021

Always friendly, efficient

18 July 2021

Cannot fault the service at Lloyd Colne. Staff are really friendly and professional. I was kept updated whilst work was carried out

17 July 2021

The dealership and staff are helpful

16 July 2021

on time,although all reception staff new to me all showed excellent customer relationship,just like rachel ralph of olden days

15 July 2021

jon was done a loan car provided and all done with a smile

14 July 2021

Always a pleasure to deal my with

13 July 2021

Great staff

12 July 2021

Completely satisfied

09 July 2021

Could not fault anything

09 July 2021

I got the car I wanted

08 July 2021

The good communication, reliability, and professional service.

08 July 2021

Excellent service

06 July 2021

Martin our sales advisor throughout the experience from first walking into the forecourt to the signing of the car was excellent as he was the first time we bought our first BMW not pushy and dealt with all our needs and questions

05 July 2021

Everything was discussed and car delivered as agreed

05 July 2021

Excellent customer service

04 July 2021

Job completed to timescale and friendly service

03 July 2021

Excellent service and staff very polite

03 July 2021

Great service, with regular communication from the staff. Lovely people to deal with. Thanks

03 July 2021

Even cleaned my car

30 June 2021

They repaired the car quickly and sorted out the Warranty claim efficiently

29 June 2021

Prompted service and mot .straight talking time scales etc.

28 June 2021

I can't really see much room for improvement I felt safe with social distancing guidelines in place and the car was immaculate when I got it back. Ben who I dealt with is polite and friendly.

27 June 2021

Kept me informed at every stage of the service process. The video carried out by the technician is an added bonus.

27 June 2021

Feel we can trust Lloyd BMW. Always friendly helpful service.

25 June 2021

Job completed quickly and a reasonable price. Staff very nice

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