OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 83 comments received in the last 90 days.
05 July 2025
The purchase and delivery process proceeded efficiently. Time was taken to demonstrate the functions in the car and the use of the dash camera on the day, with options to have further guidance and support, if needed.
03 July 2025
a ok
01 July 2025
All good no complaints. Additional work required for PPF and ceramic coating for the paintwork all dealt with professionally and as requested.
27 June 2025
Excellent service from Martin regular updates didn't have to chase him up
19 June 2025
Alfie was fantastic, any questions we had were answered quickly and politely and always with a smile
17 June 2025
All staff who we came into contact with were extremely pleasant.
13 June 2025
Did what said would be done
03 June 2025
Purchase process was straightforward, delivery time earlier than predicted and the car is fabulous. I felt like I was in safe hands throughout.
16 May 2025
The timing was arranged to suit my requirements and on the day of collection, the sales person (Ilsa) spent loads of time explaining everything i needed to know.
09 July 2025
I was on hokiday, you collected my car while I was away. Came back no issues, was like nothing changed
09 July 2025
Great service from the start. Even got a temporary car whilst my recall was getting sorted. Thank you. ?? .
08 July 2025
Service was pleasant and friendly
07 July 2025
Everything as they quoted
06 July 2025
Good service, and coffee and biscuits were nice
05 July 2025
The same as above ,a nice experience, you might be spending your well earned money but I expect nothing less that's why I picked bmw to buy my 1st car from new
04 July 2025
Totally satisfied the work was carried out professionally
01 July 2025
Happy with customer service
01 July 2025
Outstanding
24 June 2025
Selling heavily on customer service during sales but not backing this up with preparation. Service dept have been excellent throughout but last visit car was filthy, had a bodywork mark and seats are covered in dirt and dirty marks, have emailed Ben
08 July 2025
Excellent service from Martin Kay, Dylan Scott in sales and Ben O'Hara in service