About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

149 ratings and 82 comments received in the last 90 days.

31 December 2025

Excellent all round

29 December 2025

Everything went smoothly and the car delivered on time

14 December 2025

Excellent staff let down by BMW's stupidity.

11 December 2025

Entirely satisfied by the whole process. Professional and friendly staff. Excellent facilities and nice coffee. Made to feel very comfortable.

06 December 2025

I would have given this 5 stars but for a slight mix up with delivery.

02 December 2025

The sales manager, Jake Walker-Judge and his colleagues, Ilsa Ahmad and Faye Hartley could not have been more helpful. The handover of the vehicle was exceptional, Ilsa and Faye really know their stuff.

23 November 2025

welcoming place, staff brilliant

07 November 2025

The experience has been top draw and well worth the trip to a franchise that's fairly remote from our home location a real gem somewhat hidden from the popular BMW outlets

04 November 2025

Car was delivered to my work place to make the handover process so much easier. Matt has gone the extra mile and is a credit to BMW Colne.

03 November 2025

AS above the experience with Jake Corey and Iles was perfect

See all reviews

28 October 2025

Very pleased overall with the service i received from Ilsa & Evan.

28 October 2025

Initially doing the deal for the car over 2hrs was taken up just sitting around mainly whilst the salesman was flitting between me and the business manager.

24 October 2025

No hiccups. Friendly service.

18 October 2025

Friendly and helpful. Corey did his best to accommodate us and meet our needs

10 October 2025

I love my new M3. It feels so special.

01 January 2026

Good check in, booking and overall service, however I was promised a follow up quote for some work that had been flagged red. This was never received.

01 January 2026

Top marks with everything involved loving my new car

01 January 2026

As above, went in with no warnings came back and seems a sensor is now broken

27 December 2025

Nice welcoming from the girls in reception made me a lovely coffee while I waited a short time for the service department to check my car in

26 December 2025

Everything went as planned from provision of courtesy car to completion of service

24 December 2025

Staff was very attentive while waiting for my car

19 December 2025

Well , the issue of water leak was done perfectly , but the state of my car inside was not very nice , the window person didnt really clean up after and the car outside was not washed or vacumed as it normally is after a visit .dissapointed ,

19 December 2025

So satisfied

19 December 2025

The service desk is excellent and keeps you updated on progress

16 December 2025

The work was carried out efficiently and quickly.

See all reviews

16 December 2025

Emily was great, kept me informed throughout. Credit to the business

15 December 2025

Inexperienced mot guys

15 December 2025

Accommodating with my courtesy car requirement. Work completed within the timeframe given. Good communication.

13 December 2025

Engineer's report was thorough, it made it fairly easy to attend to any advisories.

12 December 2025

Friendly service advisors and the mechanic was very helpful. I felt like my car was looked after.

11 December 2025

You do a great job at a fair price. The team is brilliant.

10 December 2025

See above - they are faultless. As a result I have also introduced 2 other customers to them for bodywork and routine servicing/repair work.

09 December 2025

All good except wrong tyre size shown on service document which lead to confusion when replacing all 4 tyres as you recommended

09 December 2025

Good

09 December 2025

Easy to book an appointment, service carried out promptly

07 December 2025

Professional, friendly and quick service

07 December 2025

Friendly knowledgeable staff

05 December 2025

As above, nothing is too much trouble. The winter wheels were sourced and fitted at a price I felt happy to pay.

04 December 2025

Lack of communication until engine management light prompteda call back. Mislead into thinking a major fault with the turbo which is incorrect

03 December 2025

Simply great value for the service provided.

02 December 2025

no issues, clear explanations and communications throughout the day . Car came back spotless, and the online diagnostics and detail of the service gave me confidence that my car is winter fit too !

02 December 2025

We were able to sit and wait whilst our car was dealt with and felt we had not been inconvenienced in any way.

27 November 2025

Fantastic service, I always enjoy going to Lloyd Colne, they make a perfect partner for BMW in all departments

26 November 2025

Kept up to date with everything,

25 November 2025

After the useless conversations with BMW UK Colne were amazingly helpful is sorting my issues

25 November 2025

Service took place at the time agreed and returned within the expected timeframe.

25 November 2025

Very slick, clear information, nice comfortable waiting area, great coffee.

25 November 2025

The problem I needed fixing was fixed.

24 November 2025

Great service and great staff, all very pleasant and helpful

22 November 2025

All service was done as stated

21 November 2025

Everything was carried out to my satisfaction

17 November 2025

Great people and friendly service, always offered a drink whilst you wait.

16 November 2025

Again Ben took care of everything including items that I brought to his attention.

16 November 2025

Quick professional service

15 November 2025

No fuss on leaving the vehicle, but no feedback when collecting. Everyone seemed very busy.

15 November 2025

The noise issue sadly remains, but I accept it's difficult to track

11 November 2025

First time went to Colne branch and honestly staff was really helpful experienced plus they just sort my car in 30 minutes

11 November 2025

Good and friendly staff, looked after well whilst waiting video a nice extra touch.

10 November 2025

Great customer care

09 November 2025

Because I am completely satisfied.

09 November 2025

They make everything very easy for you as a customer

09 November 2025

Good customer relationship

04 November 2025

Easy to book, quick service and they even washed and vacuumed my car after!

04 November 2025

Was an issue with some of the apps when returned from service. Was watering for a call promised on the 30th Oct. Ended up speaking to Craig after phoning twice the same day and nobody retiring calls. It took 10 mins for Craig to talk me through fix

03 November 2025

As above

02 November 2025

There were no major problems so it is difficult to form a useful response.

29 October 2025

Not updated on progress.

28 October 2025

Professional.

28 October 2025

Pick up and drop off seamy

26 October 2025

Good, promote and professional service group.

21 October 2025

Booked a service online for my son's car...all correspondence from Lloyds regarding my old BMW I no longer have. My son called to explain the service was for his car, admin said paperwork was changed. Still my old car details on arrival for service

21 October 2025

Great service

21 October 2025

Professional and helpful

19 October 2025

Service conducted in time as estimated. Always friendly and helpful.

15 October 2025

When ever I got in contact with dealership I was told to come over almost immediately. The friendly reception staff also offered me beverages as I waited on site

15 October 2025

Very good service was provided by staff and I was treated fairly when advised of a delay due to BMW staff error when fitting 2 new tyres. In total I had to wait just over 2 hours and the charge was kindly waived which was more than I was expecting

14 October 2025

I like the ambiance of the dealership

14 October 2025

A job well done ...

14 October 2025

Friendly staff in the showroom and workshop

14 October 2025

Looked after while waiting for my car

13 October 2025

Nothing to complain about. Sally sorted out the brakes for me. I was looked after.

10 October 2025

Good service as usual

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Lloyd Colne BMW

Address

Crown Way, Colne, Lancashire, BB8 9NP

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:08:30 - 17:00
Sun:11:00 - 16:00

Phone

01282881513

Map

Areas served

Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne

View map

Address

Crown Way, Colne, Lancashire, BB8 9NP

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01282881513

Map

Areas served

Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne

View map

Address

Crown Way, Colne, Lancashire, BB8 9NP

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:30 - 16:00
Sun:Closed

Phone

01282881513

Map

Areas served

Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne

View map

Address

Crown Way, Colne, Lancashire, BB8 9NP

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:00
Sun:Closed

Phone

0845 124 6524

Map

Areas served

Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne

View map