OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

308 ratings and 147 comments received in the last 90 days.

01 February 2025

No issues at all

21 January 2025

The environment was friendly, accommodating and a pleasure to be in.

05 January 2025

Experience here was different since during the process the car was recalled. However, the dealership were at pains to keep me updated and did their utmost to hasten delivery of the car.

28 December 2024

Both Eliza and Warren were very attentive to my requirements on changing my car. My business with Lloyd's BMW goes back many years and I was well looked after on changing my car

08 December 2024

There was a problem with negative equity which slowed the process

06 December 2024

A bit of waiting around, and an rxtra trip needed to collect accessories

04 December 2024

Martin Davies the salesman was really helpful and kept fully up to date throughout the process.

02 December 2024

Staff are friendly, polite, knowledgeable-all staff I've met, not just the customer-facing staff. Premises are modern and clean and the customer areas are comfortable

02 December 2024

Absolutely brilliant. The service provided at Clone BMW was outstanding. Martin & Jake found us the perfect car. The whole experience from beginning to end was faultless.

25 November 2024

Great from start to finish and Matt Shannon showed me how to use all tbd gadgets!

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02 February 2025

Pleasant and efficient

29 January 2025

Highly efficient process. Good communication throuhout.Special mention to service team member Matt who was friendly and helpful before, during and after the service.

28 January 2025

Service manager Matt was brilliant at explaining what happened and the costs involved. Unfortunately, work had to be done as bolts were snapped by the technician.

28 January 2025

NO PLANNED APPOINTMENT BUT FOUND TIME TO DEAL WITH MY PROBLEM IT BEING FRONT MAIN BEAM LIGHT BULB FAILURE

28 January 2025

As stated above

28 January 2025

As above

28 January 2025

One star knocked off as charged for screenwash when reservoir was full to the brim when car was brought in. If they had put the bottle of screenwash in the car, the charge could have been justified.

28 January 2025

As above. Every member of staff I came into contact with from receptionist to service team were exceptional. In a world where customer service levels are dropping through the floor, this was a real shock.

28 January 2025

If you offer a car wash on a 15:00 appointment, follow through with it. I was waiting until 17:20 for a brake fluid change only to be told too late to wash it now. If it was too late at 15:00, say so. Ended the appointment on a disappointing note.

28 January 2025

They did a fantastic job of looking after me whilst my car was with them.

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