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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
247 ratings and 176 comments received in the last 90 days.
04 August 2026
Brilliant friendly knowledgeable sales development mgr Cory Listened to my requirements went the extra mile to finalize deal for me Arranged v quick turnaround on del kept me fully informed throughout he could not have done more. Great experience
03 August 2026
All staff at Lloyd Colne BMW were as professional in their approach to car sales and aftercare as anyone might expect, especially from a marquee-brand such as BMW. The Sales Consultant, Product Genius and Service staff were excellent.
28 July 2026
Kept me informed of progress and no appreciable delay
17 July 2026
Given that we had visited several car dealerships,Lloyd Colne was by a considerable amount the most pleasant to deal with from front of house reception, salesmen,to product genius. Fantastic
14 July 2026
Everything went as expected
12 July 2026
I was looked after really well by Matt and the rest of the team. Everything was explained thoroughly and from the minute I walked in the showroom I was treated great.
09 July 2026
All went according to plan a good experience with Corey
08 July 2026
Great customer service and experience by all staff members. Casper Harriot who sold me the car deserves special mention for helping with various additional items and also operation of the car itself. I would certainly recommend this dealership.
04 July 2026
Personal invitation received to sales event as a current customer with 9 months left on PCP. Sales process recognised my needs and exceeded my expectations. The whole journey felt premium with excellent communication.
03 July 2026
Excellent service throughout the process.
03 July 2026
Martin Kay and Dylan Scott were both excellent to deal with. Nothing was to much trouble and they were very helpful and answered all my questions
25 June 2026
Professional, transparent and kept updated throughout the process. Took ownership of everything, resolved issues quickly and made sure the final handover was smooth and stress-free. Communication and support made the whole experience very positive.
06 September 2026
Staff friendly and efficient car spotlessly when returned
05 September 2026
Reception friendly and helpful. Saad Latif is outstanding who's on the service reception desk can't do enough for you, brilliant customer service.
05 September 2026
A good team at Lloyd BMW Colne, kept informed of progress. Service, MoT and gearbox service all done as expected. All work carried out in the expected timeframe, I'll be back next year for an intermediate engine oil and filter change plus the annual
05 September 2026
The recall work done but I was told the car would have a complimentary wash and vac and that wasn't done!
03 September 2026
the usual pleasant and knowlegdeable staff and a job well done
02 September 2026
Poor customer service from the body shop department. Gone elsewhere, fed up with the third world service.
01 September 2026
Great service. Made very hassle and stress free
01 September 2026
Smooth process with car collected and returned clean and all the work
01 September 2026
My car was booked in the recall was dealt with very quickly and was ready for collection
01 September 2026
Always well looked after by the staff especially Ben and Adele
31 August 2026
My car was taken in straight away and only took about 10 minutes to sort the problem out.
31 August 2026
Convienient
30 August 2026
Efficient and customer focused.
27 August 2026
Great service from Ben
26 August 2026
Car ready on time charges reasonable got back nice and clean
26 August 2026
Everything was straightforward
24 August 2026
Awsome service with timely repair of recalls
24 August 2026
No hassle service and on time
24 August 2026
Everything was completed to my satisfaction j
23 August 2026
I'd booked my car in for a full service and brake fluid change, costing nearly £900. I raised a few other issues that needed investigating, one being
23 August 2026
Very efficient service
22 August 2026
Lent me a loan car and tried to fix the fault but is an intermittent fault so not sure if they fixed the car as I bought another one.
21 August 2026
Always excellent customer support. Been using Lloyds bmw Colne for past few years. Never had any issues. Would recommend to anyone
21 August 2026
Great service and excellent comunication
19 August 2026
Excellent service and all really helpful
19 August 2026
Lloyd Colne BMW are always excellent, great service and really friendly/helpful.
19 August 2026
Level of service received poor.
19 August 2026
Very satisfied. Job well done and fixed. Exemplary workmanship.
19 August 2026
No drama's, car came back clean??
19 August 2026
Short, concise, to the point.
18 August 2026
Easy booking process, prompt service in the dealership, friendly staff
18 August 2026
Exceptional service from start to finish
17 August 2026
Prompt professional and friendly service.
16 August 2026
The staff I dealt with had a full appreciation of the faults on the car a dealt with them in a professional manner.
15 August 2026
Great service and friendly staff
15 August 2026
Great service and friendly.
12 August 2026
Professional and courteous
12 August 2026
Straight forward no problems with staff workshop or desk.
12 August 2026
The only reason i give 4 is the lack of communication. The insurance company had paid the money but it took myself phoning bmw to see when the work would be done. I phoned at least 5 times to be told they would phone back but never got a return call.
12 August 2026
Very good service
11 August 2026
Both Saad and Warren did a good job, Saad sorting out the car after parts not available and Warren getting a spare key for my Wife's car. Thanks
11 August 2026
The recall work was completed in timeframe indicated. The staff were polite & understanding. However, I was asked me to complete a pre-visit declaration. When completing I noticed that some info held was incorrect but was not updated upon my visit.
11 August 2026
Did what expected on time
11 August 2026
Bought car and windscreen jets very poor flow and blocked after 5 months, cost over £133 to fix at Lloyds Blackpool. Lloyds Colne refused to cover costs, not happy with customer service, obviously car not checked on pre delivery / pick up.
11 August 2026
Martin Kay was an excellent sales negotiator
11 August 2026
Was really pleased how quick they managed to fit the vehicle recall in, air conditioning recharge and lovely and cold blowing air. Also the vehicle wash and cleaning was an added bonus.
11 August 2026
Excellent service and staff
11 August 2026
You would think that the add blue level would have been checked at this service.
07 August 2026
Makeup left in vehicle after service. Driver's side alloy dust cap removed and not put back on. Was told to have a track rod end replaced + full KDS wheel alignment. However no faults at all, so no idea what sort of upsell this was.
06 August 2026
Exceptional, from hand over to collection, professionalism from every member of staff and with making it a feel of home along the way
06 August 2026
Absolutely wonderful service, can't fault the team.
06 August 2026
There were no issues and I was kept informed throughout.
05 August 2026
Sally couldn't have been more helpful and the workshop pulled out all the stops to get us back on the road in 48 hours.
05 August 2026
Great service as usual
05 August 2026
The MOT and service were completed efficiently and on time. My car was returned clean, and the whole experience was smooth and hassle-free. Thank you for the excellent service.
05 August 2026
Very good service
05 August 2026
Good service long wait
04 August 2026
Prompt service, attention to detail in waiting area, with helpful reception staff. The choice of hot drinks (or water) in proper crockery is a plus.
04 August 2026
Always kept in touch.
04 August 2026
The work was carried out satisfactorily, however remedial works were not proactively reported, this caused a 1 day appointment becoming 3 days. Also spare parts holding at the dealer appears to be lean, differential oil seal and earth strap no stock
04 August 2026
Work done satisfactoraly. Small damage/scuff to my steering wheel which im not happy with, although it is minor. A change in how long it took meant I required a courtesy car but was not told that there would now be a £20 charge until I arrived.
04 August 2026
Was not made aware of cost of service until the day of the service. Would have been good to know beforehand.
04 August 2026
Easy to drop off, notified when ready to pick up after work carried out plus car wash and vacuum
02 August 2026
Welcoming staff helpful information given when we require it.
31 July 2026
Very professional and friendly service
29 July 2026
Ben on reception always does a great job and should be commended for the work he does
29 July 2026
Efficiency
29 July 2026
From my first contact with Ben and then senior technician to discuss the problem. The reception and service staff were also efficient.
29 July 2026
Professional throughout.
29 July 2026
Estimated time for the work was spot on. Made to feel welcome.
29 July 2026
Air con fully working
29 July 2026
Quick service
29 July 2026
Ben was amazing
29 July 2026
Very efficient service
29 July 2026
All ran smoothly from making the booking to completion.
28 July 2026
The service video is an excellent communication tool and gives the customer a great insight to the overall condition of their vehicle and potential parts that may require replacing prior to the next service.
28 July 2026
The reception team are always very welcoming and helpful and from bringing our car in to picking it up,we are kept informed of the progress of work being carried out.
28 July 2026
Delivered as promised.
28 July 2026
Friendly, efficient and cleaned my car! Thankyou
27 July 2026
Never had a problem with your service.Always spot on
26 July 2026
I was satisfied with the service, but for the second time I waited longer than 20 minutes to book in the car even though I had completed the online book in I was given an expensive quote for new tyres
23 July 2026
Everything was as expected and the service representative also dealt with another issue for me and managed to sort that out very quickly.
22 July 2026
Friendly efficient staff, easy process from start to finish.
22 July 2026
Ben was fantastic as always, made the visit seamless.
22 July 2026
Saad was brilliant keep me updated
22 July 2026
My BMW passed its MOT. The staff are always pleasant and helpful
22 July 2026
Courteous and supportive staff made the visit straightforward.
22 July 2026
The recall fault on my car was repaired
22 July 2026
All the staff are really friendly and makes for a nice experience
22 July 2026
Everyone was really nice , I felt well taken care of , and you washed and cleaned my car which I thought was really nice
21 July 2026
done recalls thanks
21 July 2026
Everything was straightforward
16 July 2026
All 3 scheduled jobs were completed. Ben on service is very efficient, polite and a credit to the firm.
16 July 2026
Ben always knows the answer to my question
16 July 2026
Warm welcome received. Efficient process of booking in and handling of any enquiry made.
15 July 2026
Very satisfied, was kept informed of each stage of the repair. Good customer service.
15 July 2026
Great hospitality and lovely staff
15 July 2026
Everything went as well as I could have wished for. Good staff!
15 July 2026
Great customer care
14 July 2026
Impeccable service, informative and very personal.
14 July 2026
Keen, enthusiastic staff
10 July 2026
Work requested completed on time and to my satisfaction
09 July 2026
Alfie was very helpful throughout and kept us updated
08 July 2026
I have been using Colne BMW for 5 years now customer service is very good as always, the technicians are very competent.
08 July 2026
The service light wasn't switched off and the customer service I initially received wasn't great. Although it was sorted eventually it did leave questions and a bad taste.
08 July 2026
Excellent customer service efficient professional and always the car is valeted well
07 July 2026
The problem with my car was resolved without any issues
07 July 2026
Jake at Lloyd Colne made buying my X6M Competition and X3 M50 straightforward and stress-free. His product knowledge, clear communication and attention to detail stood out. The process was smooth, transparent and handled with real professionalism.
07 July 2026
Staff are very welcoming and friendly
07 July 2026
Incorrect wheel balancing and misleading information.
07 July 2026
Professionally carried out the 'big' service, Tracking & Wheel Alignments checks, MOT & Front Tyres Replacement. Thanks for the loan of the courtesy car, which allowed for a comfortable journey back home and return to the Service Centre.
07 July 2026
Good service for a reasonable price
07 July 2026
Quick and efficient, while I waited at a time convenient to me.
05 July 2026
Flexible booking time (adjusted as per my late request) and timely work carried out.
05 July 2026
I was satisfied with the work carried out. Though I did reply to a question prior when filling in the booking that has never been followed up! I was asked are you interested in selling us your car. I answered yes to this as I am emigrating..
05 July 2026
Happy with service but when told price of a full service disappointed.
05 July 2026
Helpful. Professional
05 July 2026
The first appointment was cancelled 24 the afternoon before I was due to take my £100k plus car in as the dealership failed to order the part. The second appointment had to be rearranged as the badge yes badge needed a 2 hour wait the 3rd one was ok
01 July 2026
very helpful and attentive members of staff. the service was carried out very efficiently.
01 July 2026
Corey was amazing made me feel completely at ease, he made the experience of buying a new car enjoyable! Helpful, informative and completely not pushy at all
30 June 2026
One down from 5 as there was some brake fluid left on the alloy and tyre
29 June 2026
All went smoothly
29 June 2026
I gave the five stars because the customer service was brilliant.
29 June 2026
Excellent service
29 June 2026
Got my car MOT done and returned to me washed and looking sparkling
29 June 2026
Timely, friendly service personnel
28 June 2026
really let down by their technology integration. I tried to book a number of times through the app and messaged them but not one response. Eventually if phoned and booked it in. I checked in online and added a service which was not conducted.
28 June 2026
Great communication
27 June 2026
Service quality car valet best ever had
27 June 2026
The car was picked up and delivered back in 24 hours
27 June 2026
Prepaid service no issues
26 June 2026
Lloyd's of Colne gave me an accurate, and detailed description of the work that would be required and the time-frame within which it would be completed.
23 June 2026
Staff were friendly and welcoming. Work was completed in good time and the care was cleaned thoroughly inside and outside. Video of car inspection was helpful
23 June 2026
They did the work.
22 June 2026
Pleasant, helpful and attentive staff.
22 June 2026
I requested 2 things to be checked & unfortunately none were attended to. I mentioned on my online check-in that I require estimated selling price.Also mentioned to the agent that there is a plastic cover which came off my driver's seat. Both ignored
21 June 2026
After my car failed the MOT I was surprised to be told that the cause of failure was likely to cost around £4000 to correct the issue. Actual cost was £0 zero !! A simple tightening of a bolt was needed, carried out by a None BMW garage
21 June 2026
Really polite and welcoming Reception staff who showed us to a comfortable seat and provided us with complimentary refreshments. The Recall work was completed by the technician quickly and efficiently. An excellent customer experience.
20 June 2026
Told the service team to clean my car properly but they ended just doing a regular generic wash, I'm paying ~ 200£ for one service and ended up getting basic service which I can get from some local service shop.
20 June 2026
Liam and his driver Dan both excellent service. I now wish to speak to the overall Manager and Director of Lloyds Colne please.
20 June 2026
Kept me informed with updates
18 June 2026
Standard required of a quality company
18 June 2026
Work completed in a timely manner whist I waited. Friendly and courteous service.
18 June 2026
Very prompt courteous and efficient
18 June 2026
They were very efficient and did everything that was required
17 June 2026
Perfect service and very friendly staff ????
17 June 2026
Very prompt and friendly staff
17 June 2026
Good service
17 June 2026
Great service
17 June 2026
As always the service was 1st class, everything was explained before the work as carried out.
17 June 2026
Excellent service, pleasant waiting area, pleasant/professional staff, quality work.
17 June 2026
Top class
16 June 2026
They were very understanding and helpful
14 June 2026
Work was carried out professionally and within a specified timeframe.
14 June 2026
Got an email quote from Colne BMW for a BMW Advanced Car Eye 3.0 PRO dashcam cameras front and rear of £625 including VAT and fitting. The bill came to £694.99 a difference of £69.99. Obviously I was not happy. What would trading standards say?
13 June 2026
My car was off the road for 12 days. The garage was extremely helpful and kept me informed of progress made
13 June 2026
I couldn't be more pleased with my experience! The service at the BMW Centre exceeded my expectations in every way. Every detail was handled with such care and professionalism, and I felt completely valued as a customer.
12 June 2026
Excellent service provided.
12 June 2026
Greeted on arrival. Courteous approach by Ben at the service desk, who kept me fully informed on progress. Car returned with vac and wash . Cups of tea offered whilst I waited. Friendly chat with sales exec who sold me the car a few yrs ago.
12 June 2026
Car booked in for whole day, no mention of courtesy car or pick up service. Health check focused on breaks, cost indicated nearly £900, no mention of if its for pads, discs, labour and/or VAT. Independant said discs perfectly ok, cost 50% less.
12 June 2026
The problem was fixed quickly
12 June 2026
All good
12 June 2026
Great reception at front desk handed over to service dept who handled swrvice fantastic
FIND Lloyd Colne BMW
Address
- Crown Way, Colne, Lancashire, BB8 9NP
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:08:30 - 17:00
- Sun:11:00 - 16:00
Phone
- 01282881513
Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne
Address
- Crown Way, Colne, Lancashire, BB8 9NP
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01282881513
Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne
Address
- Crown Way, Colne, Lancashire, BB8 9NP
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:08:30 - 16:00
- Sun:Closed
Phone
- 01282881513
Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne
Address
- Crown Way, Colne, Lancashire, BB8 9NP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 0845 124 6524
Bradford as well as surrounding areas including Burnley, Keighley, Bingley and Colne
19 August 2026
Straight forward purchase having choosen a vehicle from the BMW web site and given an acceptable part exchange price. Handover/transfer process explained clearly and completed without issue. New vehicle well prepared, essential features explained.