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The Service was carried out as arranged.
Collect service easy, car back valeted, cost acceptable
Lloyd Colne always give outstanding service and my last visit was no exception. This is a major reason why I stay with BMW cars, they make it very difficult to change.
A very satisfactory service & always a warm welcome from the staff
Very satisfied if your waiting for your car they do it asap
Liked the facility to book a routine brake fluid service on line with menu pricing for a Saturday morning. Please see comments under Q3.
Always professional and a pleasure to deal with very helpful, the best BMW dealer I've used.
Friendly and efficient staff. Vehicle ready when promised.
As stated in previous survey
nice loan ca,r our car was clean ,nice service reception team.
Very friendly and hospitable staff, great coffee too
Excellent staff & fast solution to issue as above
Always a pleasant experience
It is always a pleasant experience to deal with Lloyds at Cplne
Ben took his time out to help me today, arranging a double tyre replacement instead of the single as was booked, helping out with the insurance documentation and also providing a courtesy vehicle rather than me waiting. Excellent.
Welcoming on arrival and speedy service.
Fix was diagnosed, repaired and has since returned less than a week later. Have to take time off work to take car back in etc.
Having dealt with John Edge and Amy Sanderson in sales, I found them both very friendly, courteous and helpful in all respects. The Service department fall into the same category too. The staff at Lloyds at Colne should be very proud of themselves.
Car passed MOT, had 3rd party check something and they said it was good.
This is the third bmw I've bought from them this must mean something
Easy,fast and accurate
I don't know the difference between very and completely
Great service and very friendly staff.
They gave a good service with welcoming reception. Kept me informed at all times. All staff very pleasant.
The dealership could not diagnose the problem with a rattle from the engine when starting from cold
only downside is the cost of the service
MOT booked in easily and completed on time etc.
The service was done promptly and effectively
Great service staff
everything done while I waited
I am retired live close to the dealership and have the use of another car. I'm not sure what the situation would have been had I needed a loan car.
Fast friendly service.
Car left for 24 hours for a new tyre - on collection the vehicle settings had not been recalibrated and tyre glue was left on the polished black alloys - necessitated in me returning the vehicle and waiting - had to clean the wheel myself later.
Friendly professional service
Fantastic staff all very friendly and helpful
The staff were helpful and polite and the service was carried out in a timely way
When I objected to an alteration requested to my service appointment running to the next day you came up with a solution that was good for both of us.
The service was excellent and completed on time
Never sent confirmation of service booking
Work was carried out as specified
Service was easy to book, went according to time and the work was completed to a high standard.
Efficient, friendly .....loved the little video
Tricky trying to arrange a courtesy car. It would have been nice if the adblue was topped up and tyre pressures checked.
The work was completed ahead of schedule without any fuss or drama. On arrival we were made to feel very welcome. We were given an excellent loan car.
Can't fault the whole experience.
Time it took for the MOT
The dealer was fantastic, Sally in the service department was very patient and professional. They went above and beyond their expected duty, and did a great job of managing the stock issue from BMW directly.
The service team at Lloyds in Colne are fantastic. They kept me up to date with news on my car when it was with them. I also mentioned a few stone chips which they sorted for me while he car was in. Car looked great on collection. Highly recommend
prompt and efficient and car valeted all within the estimated time
Trust your service easy
Was easy to book with polite people and nothing too much trouble
The staff are very friendly and always ensure that you are looked after.
Excellent thank you, Lloyd asked BMW for goodwill as the car was out of warranty and came back with 100% parts and 50% labour
Kept informed with the details of my service as to what needing doing and how long it would take. Liked the personalised car check video.
Can't fault them
I had a problem. They booked it in, gave me a replacement car and fixed it.
Nice and courteous staff. Everything was done and the results explained.
All work carried out correctly and on time. Car returned washed and vacuumed.
Friendly, professional and attempt to please and fit in with my requirements.
I have been able to take the car in twice on a Saturday morning. Staff are very friendly
Excellent service department staff
everthing carried out on time and as promised
No fuss , no hassle .....happy to help out with any queries and show a true willing to drive for customer satisfaction
I was able to fit my car in for service based on my availability and time restrictions.
Friendly service advisor and receptionist and u get car back same day.
The sales person I dealt with Jamie Critchley was very attentive and listened / advised as much as possible. I felt he went the extra mile to gain my business, which is why I purchased via him as opposed to my local dealer in Huddersfield
All the staff at Colne i found to be extremely friendly and helpful.
I am really pleased with the help I received from Jamie Critchley, from the beginning and right through to the end he kept me informed about the progress of my order
Clean, helpful, informative, no pressure, leisurely looking around, noone jumping on you to purchase.
Because they were good
Everyone at BMW we're friendly, we were made to feel comfortable. Tim offered great communications, kept me up to date throughout the whole time. The personal touches made it special purchasing a new car thank you
Good service,patient and arranged alternative vehicle
Lloyd Colne gave the best of service from start to finish. Friendly, knowledgeable, communicative and helpful sales team.
Lloyd's Colne are by far the best dealership I have had the pleasure of dealing with. The family friendly atmosphere, the customer service and after sales support. The 'can do' attitude really places it head and shoulders above the rest. Well done!
First class service from Tim Robson.
Friendly, trustworthy, can never do enough attitude without being too pushy.
Very attentive with all our needs
Same as above, everything from my initial enquiry to the collection of my car was as smooth as silk, I wouldn't hesitate to reccomend lloyd colne to any of my friends and family, 100% 1st class service.
Lloyd Colne have supplied my last 3 Bmw's. I always receive a very high level of customer service
Top class service though out the sale
No issues on the day, majority of the paperwork completed prior to collection online
The sales team at the dealership I bought the car from are great to deal with. They are polite, understanding and knowledgeable about the products they sell and deliver.