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ABOUT LLOYD COLNE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleasant surroundings, nice people. Serviced the car and phoned me when it was ready.

Service

Would be 5* but for the high cost of BMW services

Service

The service was explained, and the fact that the car needed various software updates. The nature of the updates was not fully explained, and I thought the cost of what was just a oil service to be a bit eye watering

Service

When I collected my car I noticed on the advisory that I had a puncture, repairable , but you did not ring me to ask if I wanted it repaired so I spent another half day taking it to a repairer near home when I could of had it done while there.

Service

All the staff were friendly and the price was better than my local dealership who did not seem to want my business.

Service

Very friendly helpful staff. Work completed on time & car very clean on collection.

Service

My car was returned to me in an immaculate condition, and I feel secure in the knowledge that the service was carried out satisfactorily.

Service

Very polite personnel help me book my car in, and a reasonable price for the service delivered. An automatic courtesy car would have tipped the score to a 5.

Service

The work took a long time to complete.

Service

Lloyd are always highly professional, very efficient and extremely customer orientated, so much so that it makes it very difficult to consider any other make of car.

Service

Lloyds of Colne are always friendly and helpful. Service is done swiftly and always ready at the time promised.

Service

Carried out quickly whilst I waited.

Service

You get what it says on the tin.

Service

No problems

Service

All went very well.

Service

Quick service work, better than they originally stated

Service

Friendly and helpful as always

Service

First visit to lloyds and impressed

Service

Service done as ordered - but pressure to take extras

Service

Kept informed of progress

Service

Easy tocontact and book. Good reception

Service

The range has been disabled on the computer during the tyre change. Will need to call back in to get fixed.

Service

When I came in recently to switch my wheels over to winter tyres it was difficult to fault the service provided

Service

This problem with the brakes on my car has existed since the car was new and has been extremely difficult to resolve completely. Lloyd's have been extremely helpful and they have listened to my concerns about the brakes and acted accordingly.

Service

The service advisor was professional and approachable.

Service

Fault examined nothing found but no charge

Service

Excellent work throughout. Always very helpful. Go the extra mile to get things right.

Service

Quick and easy drop off, kept informed of progress.

Service

The work was completed with no problems and they gave me a courtesy car while my car was being serviced.

Service

cannot fault your service

Service

A rubber seal around the drivers door needed replacing. It was not repaired; I was told would need to be rebooked. Very inconvenient. Light sensor not as sensitive as previous BMW. Asked for it to be checked but told it was alright. Its not I know.

Service

Everything was done on time and completed 100%

Service

Love the video of the vehicle check plus always a courtesy car available on request

Service

Booked in easy, good job done on time.

Service

Always dealt with professionally and courtesly

Service

They always do an excellent job.

Service

Everything worked very smoothly and job done as expected.

Service

Good customer service

Service

First class personal service taking care of all aspects

Service

Would have been 5 star but car wasn’t ready at allotted time, 30 minutes late

Service

Car service completed, returned clean and loan car was good

Service

Last visit was for change from summer to winter wheels/tyres. I waited for this to be done and pleasant supportive surroundings, decided to skip wash and vac, but in spite of that it took 1 and 1/2 hours which was quoted, but seems somewhat excessive

Service

Excellent service. Special mention for winter wheel swap. The engineer packed my summer wheels in the boot and even marked them with position And handing.

Service

Overall good service

Service

The service was carried out to my complete satisfaction.

Service

On time

Service

Did exactly what I expected

Service

Took over 2hrs 30mins!! 2 tyre?? The car was washed and cleaned really well, the staff were all fab. Just took too long for 2 tyres.

Service

See above, all staff very friendly and helpful, far better than 2 other main dealers I previously dealth with.

Service

They did what I asked.

Service

Everything carried out as expected

Service

I find the staff to be very efficient, friendly and knowledgeable.

Service

Its easy and relaxed...there is always a loan car readily available... they keep you updated of the progress and cost. Repairs are always completely satisfactory.

Service

only question, i had to ask for coffee, afer 30 mins waiting, the rest no problem

Service

Job was completed within the time stated

Service

Good service

Service

I had an unusual problem with the car, which took a while to figure out what was wrong. However the problem was solved and rectified. All staff were very helpful, always professional, this includes the mechanics who I spoke to.

Service

Easy to book for a service, smart and helpful staff especially RachelKept in contact and we’re flexible about drop off and collection times

Service

Customer service is outstanding every time I visit

Service

Very friendly and helpful staff at service, made you feel like you mattered

Service

The staff go above and beyond their required level of duty!

Service

Cant think of anything that would need improving

Service

Good service all round

Service

Happy with the dealership and overall experience from booking my car in through the service desk staff, through to collecting the car after the work was completed. I asked some technical questions and they were answered satisfactorily.

Service

ok

Service

Very satisfied

Service

You cannot be faulted

Service

As always, the service at Lloyd BMW exceeds expectations. The staff are warm, welcoming and professional at all times. They go over and above to help and provide an efficient and hassle free experience. Highly recommended

Service

Absolute attention to detail from very caring and professional service team. This level of service makes it almost impossible to consider anything other than BMW.

Service

once again the service was excellent from happy staff

Service

Again as above, excellent service

Service

Excellent

Service

The sales man Darren Brand was helpful in each step of the way from start to hand over was kept informed and we collected the car early we were also collected by Darren on the day we collected the car has our lift had let us down Excellent service

Sales

Great support all the way through the process

Sales

Professional and polite as well as patient. Took time to understand what I was looking for and worked hard to come up with the right deal.

Sales

The team at Lloyds made us feel very welcome, Matt was easy to deal with and listened to our requirements, he had taken the time to research availability before we arrived.

Sales

Smooth handover and the car is Great, no problems

Sales

Professional and the salesman did everything he said he would do, exceeded my exspectations

Sales

The whole experience was friendly and trouble free.

Sales

Great dealership experience. Clean and modern.

Sales

This is my 3rd car from Lloyd Colne and the experience is always exceptional, they put other dealerships to shame with their attention to detail and excellent customer service.

Sales

Start to finish, easy and seamless process.

Sales

Couldn't fault any of the handover.

Sales

Because I was completely satisfied. If I had written the script, that would be it.

Sales

Zoe, on reception, and Jamie, on sales, were the two that really stood out for us on customer service and efficientness.

Sales

Although challenges were faced in a relatively short space of time, it was all about how the challenges were overcome and Matt's attention to have the car prepared and ready for our required date.

Sales

I dealt with Danny Hutchinson @ Lloyd BMW c Colne and found him to be more than helpful all through my cars journey. Even answering emails when he was not in the office.

Sales

All members of staff i encountered were extremely polite, knowledgeable and made the process very comfortable

Sales

Lloyd BMW at Colne has an excellent Team who provide professional and expert advice and care at all times. This applies to all staff in Sales, Repair Service and Office/Reception.

Sales

ONLY ONE PROBLEM THEY SAID IT WOULD BE 12 WEEKS DELIVERY AND IT WAS 6 MONTH FROM ORDERING BUT WORTH THE WAIT IN THE END AND WE WAS COMPENSATED FOR THE LONG WAIT ALL TURNED OUT WELL

Sales

As outlined above. We were well looked after and the whole thing was most pleasant.

Sales

Extremely satisfied with all aspects of purchase and delivery of my car a special mention to Darren and Chloe who were very helpful.

Sales

Everything was done professionally