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The staff are very friendly and always strive to help. They also run a very fast, efficient service.
The service lady was very nice but I was not told what had been done they gave me a piece of paper and my key back and showed me to my car.
My wife was picking my car up and she was left outside not knowing where my car was by the receptionist, also she was interested in buying a 2 series cabriolet and she didn't think she was taken seriously took two weeks for any body to get in touch .
Did required work for MOT there and then but did have a long wait and car not thoroughly cleaned as had been in the past.
My local dealer continues to treat both my wife and I with the upmost care and fantastic service. Had to get the car recovered as I was working away and the wife was on her own with the children and Lloyd's gave excellent support
Rachel and Andrew Palmer have been extremely helpful and have taken great care of me as a customer. I can only sing praises for them.
All done very well but it was a big bill this time.
When I receive a loan car I expect a similar car to drive as the one I purchased.
The dealership have been excellent to deal with and I would be extremely happy to recommend them to everyone
From service reception to the technician's they were faultless
friendly and kept me informed of progress, good video
Tyres were fitted and wheel alignment carried out to suit my schedule.
Wasn't happy with being charged £85 for brake fluid. I understand that this is an extra to my service plan but the charge for such little time and the fact that the car is only 2.5 years old.
Appt mixed up but still let me come over and did my car in record time brilliant
Rare fault correctly diagnosed, repaired and returned to me in 2 hours ! That's what I call service!
Efficient polite sorted the problem
Helpful service advisor Kara, work completed speedily.
Excellent service, very polite, very knowledgable and helpful, everything agreed was completed as agreed on time. A pleasure to deal with - as you would hope from, from a car dealership
Honest, clear and open conversations had all the way through the process. Demo car was loaned to me for two days while mine was in for a service issue, which helped me make up my mind for the new model I've ordered. No pressure just brilliant service
Kept fully informed throughout and my car was repaired under warranty in one day.
Service reception personnel quietly and efficiently organised my visit and workshop carried out required work in time anticipated.
Friendly staff and the easy of booking a appointment
Good communication kept informed.
All was excellent Service Courtesy car Take away coffee
Welcoming and efficient
Still getting intermittent fault on my vehicle but advised to wait for the fault to increase in number of occasions it occurs
Issues or concerns resolved quickly
The service was very efficient and professional - could not fault it. All the work was carried out as requested and the vehicle was ready to collect on time.
Excellent service and helpful staff. They even make my Molly the Boxer dog welcome.
From checking in to checking out everything ran smoothly. My recent MOT test was carried out within the given timescale, the vehicle was washed and vacuumed and my next service costings were printed off so I now know exactly were I stand.
Very good informative staff
Always good service
2 issues were completely resolved. One issue- a diamond ring scratch on the inside of the windscreen, driver's side, was not. Specialist service was offered however but not taken up.
Efficient and friendly, but expensive
Everything was done to my satisfaction
Lovely people who ACTUALLY understand a customers requirements instaed of just pretending to.
On collection of the vehicle I noticed that anothers service was due in 3000 miles. This necessitated a further visit to be told a brake service was necessary. As this was not picked up at the service I wondered why? A waste of my time.
Because the sales/trade in experience , collection of new vehicle and subsequent servicing have been faultless.
Everything was as it should be
Very good service
Visit was for end of warranty check followed by MOT - I noticed that the drivers side wiper blade had not been changed (it leaves a "line" on screen when its raining) - I thought this was something that should have been changed.
Rachael and Andy were excellent at keeping me informed of progress throughout so I felt fully involved in their plans.
Staff are always friendly polite and informative. Added bonus is that my car always come back clean!
All fixed correctly first time
No issues. Left car and went to lunch, ready to pick up when promised.
Excellent service with a smile
Everything was undertaken well and the car is always returned to me in pristine condition
Very satisfied except the cost why more expensive for new cars?
The essential requirements that resulted in my car returning to full functionality were implemented with the minimum of inconvenience.
Booking in was simple, phones are answered promptly by friendly staff The staff look happy and motivated. The hire car was clean and ready to go. Received video update during the day and a progress report, this dealership seem to care.
The team at Lloyd colne are very efficient and competent and polite and friendly
The schedule is always followed especially time-wise On this occasion I was unavoidably delayed, rang to inform the department and they were extremely accommodating
Staff always treat me as a special customer
Always exceptional service
Matt the service manager always goes the extra mile to help as he did this time
Made to feel welcome nothing too much trouble
Very flexible and efficient with arrangements and always have a good curtsey car
Have bought several cars from Geoff Rallinson. He is very good to deal with.
My planned appointment was unexpectedly brought forward by 1 week. I called into the garage on the off change, and they could fit me in the next day. I was back on the road by lunchtime.
recall only ????
Everything went smoothly.
I do seem to have picked up a couple of small dents on both rear wheel arches, in almost the same place. Which is odd. I don't believe they were there before.
Professional to a tee, first class environment and high quality workmanship.
Always receive top quality service from Lloyd BMW.
No hassle approach
Lloyds did a seemingly perfect job at a reasonable price.
Very friendly staff who always go the extra mile
I dealt with Matt so again no problems and was kept up to date with job progress
Always helpful and friendly.
Everything went to plan and personnel very pleasant and helpful.
Staff very good car came back spotless
Everything went to plan as it always does
Service carried out in time quoted, whilst being kept up to date on all findings, even receiving a short video message from the service engineer.
Prompt response curtious attention
Car was fully prepared and immaculate. Salesman took his time to clearly explain all the functions of the car - it was a very relaxed and enjoyable session. Reception welcome and attention was first class.
Because the sales team understood what I wanted and ensured I was catered for.
Pleasant, efficient and professional
LLoyd BMW have always been great to deal with
good experience . all round knowledge of the products , have already recommended to friends
All dealt with efficiently
The whole processes was excellent The staff right from start to finish were friendly informative and fabulous. Chloe John And Jamie were wonderful
Overall very good
Excellent friendly and efficient service from the sales team at Lloyds of colne
Couldn't be happier with Lloyd Colne. Craig was excellent really looked after us, guided us through the purchase and introducing us to Ben who again was a pleasure to deal with.
Excellent service from Geoff Rollinson at Lloyd Colne.
Everything was completed very quickly with little fuss, everyone was genuinely courteous.
The Sales executive Geoff Rollinson was very attentive and had a extensive knowledge of the X5 capabilities.
Everything goes extremely smooth from start to follow ups
Exceptionaly satisfied with the whole collection and delivery experience John Edge at Colne BMW made us feel the most important people in the dealership .
Found the staff to be very professional and even picked us both up from the train station,thanks again Sam