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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 141 comments received in the last 90 days.
03 April 2024
TOP DRAWER I LIVE NEAR ANOTHER BMW DEALER BUT TRAVEL 37 MILES FOR TOP SERVICE IN ALL DEPARTMENTS
03 April 2024
Faultless
03 April 2024
Everything went really well and was kept in the know
03 April 2024
Sam Benson was fantastic and realy looked after me
02 April 2024
Hard to fault
29 March 2024
It's was all arranged by Tom at BMW in colne and the service was brilliant.
25 March 2024
Kept fully informed of progress.
24 March 2024
Fabulous team everything was so easy lots of options all the staff were amazing. All professional.
24 March 2024
Jamie worked wonders for us. We will definitely deal with Jamie in the future when we trade in for an electric model
24 March 2024
I was really happy with the service I received from sam Benson at Colne BMW he was really helpful.
13 March 2024
Kept me informed on delivery sent me all the info i needed even let me drive an automatic prior to mine arriving as had never driven one before
07 March 2024
Dylan Scott was extremely professional when dealing with what started as a casual enquiry. All the way through to the handover (the most comprehensive we have ever experienced) we were never left needing information.
06 March 2024
I was collected from work on the day of picking up my new car, this was a massive help as my car had been sold earlier that week. 5 star service.
03 March 2024
Yes everything was explained clearly..No pressure at anytime to complete the sale..
28 February 2024
Jamie was very thorough and was keen to ensure he was selling me the right car. Nothing was too much trouble and answered all my questions. Excellent communication! Thank you.
28 February 2024
The answer lies in the fact that I have used the same dealership for over 20 years which is in itself testimony to my level of satisfaction
24 February 2024
The salesman (Sam Benson) was extremely professional and helpful in helping me decide on the car I wanted by explaining the various features etc. Friendly and responsive helping guide me through the process ...
22 February 2024
Couldnt fault the sales person....went over and above.
22 February 2024
Jamie helped me through every stage of getting a new car. He kept me informed of any progress and expected delivery. At point of delivery I was given a comprehensive hand over. Just brilliant.
29 January 2024
I ordered my car very early - I was returning a company car and didn't know your lead times. I was very grateful to know that I could order months in advance.
19 April 2024
Pleasant attentive staff, comfortable seating whilst waiting .
19 April 2024
I felt valued, car and myself well looked after.
18 April 2024
As previously stated the level of service and customer care was impeccable
18 April 2024
Vehicle collection service and return on the same day
18 April 2024
Ready when said and texted to say we could collect the car
17 April 2024
I always receive an excellent level of service from Lloyd Colne.
17 April 2024
Everything was done to my satisfaction
17 April 2024
I booked my service in and was completely satisfied with the customer service I received. The sales team even suggested a test ride whilst I waited which was very useful whilst I waited for my car to be serviced.
17 April 2024
Great communication and customer service.
17 April 2024
Service was excellent, only dropped a Star due to excessive cost of wiper blades.
17 April 2024
The entire process was made so easy from start to finish. The gentleman who I had the pleasure of dealing with was nothing short of exceptional. Matthew went above and beyond for me and delivered the best experience I could have wished for.
17 April 2024
The pick up and drop and service was great and on time
16 April 2024
the staff were great. super friendly
13 April 2024
Because I was very satisfied
13 April 2024
Quick service and turnaround
13 April 2024
Great service and support.
12 April 2024
My issue with my iX 40 was resolved with total efficiency. They provided me with a courtsey car and kept me informed on the progress of my vehicle. Top Drawer people. Thank you.
11 April 2024
Answered all my questions
08 April 2024
Efficient staff - very pleasant to deal with.
08 April 2024
Courtesy car charge was advised as being for the insurance. On reading my invoice (;presented after I had paid) I discovered this was to reduce the CDW to £50. I was not given this option nor was I told about it until I dropped off the car.
08 April 2024
The work was an MOT test. Curiously the health check video highlighted that the bonnet struts had 'expired'. I asked the service agent what this meant and was told it just meant they were out of warranty and nothing needed to be done. Why mention it!
07 April 2024
Easy to book the service on the phone. Easy check-in. Informative video and debrief and quick collection after the service.
06 April 2024
Lied to by the customer service advisor, ability and experience of the mechanic's identifying premium products that are reusable, professionalism of employees at that particular location. And the fact that site discard any items off the car before
04 April 2024
Comfortable area to work during my visit and service completed ahead of time.
04 April 2024
All good
03 April 2024
All excellent service throughout from start to finish. Sally Coleman was extremely informative, kind, professional and knowledgeable.
03 April 2024
Very attentive.
03 April 2024
Lovely people in that b m w centre Wouldn't go anywhere else
03 April 2024
I thought the repair was going to cost Hundreds of pounds.I was pleased when they said the work would be carried out under Warranty..
03 April 2024
My car was Sean and returned quickly.
03 April 2024
Good service
03 April 2024
All good from dropping off my car. I was offered a coffee while awaiting my transport back to work. Quick efficient service. Called me back as soon as my car service was completed, to let me know that it was ready to collect.
03 April 2024
Curtious professional staff willing to help and asvise
03 April 2024
Great delivery chaps extrelmely polite great service.
02 April 2024
The work on the car was completed within the arranged timescales. We were really well looked after and kept informed by Matthew on the service desk while we were waiting. Nothing was too much trouble.
01 April 2024
Prompt information and advice given
31 March 2024
The service department is very efficient, accommodating, and skilled.
31 March 2024
Efficient, good communication, did exactly what was promised.
29 March 2024
Friendly and helpful, excellent service
29 March 2024
Really helpful, warm and welcoming and was well looked after.
29 March 2024
Always friendly and professional.
29 March 2024
Ease of booking and pleasan ineracion will the saff involved .
29 March 2024
Good service and received video
29 March 2024
Mot completed, no 'invented faults' to inflate the bill.
29 March 2024
They completely ignored what i had said. Did something i didnt want doing. When i emailed to complain they just put refunded my card without any response to my email. I only noticed the refund by accident.
29 March 2024
Polite and respectful
24 March 2024
Supplied and Fitted 2 rear tyres and dpf check plus MOT first class service as always.
24 March 2024
All done in the time given
20 March 2024
Adele , is always friendly and helpful , and the problems on my car have been sorted thank you
19 March 2024
Lovely friendly and knowledgeable staff
19 March 2024
Great customer service. Good that the mechanics send you a video of what they have done and they let you know as soon as the car is ready
18 March 2024
Great people to deal with. Matt was excellent.
18 March 2024
It's overall the business of BMW
18 March 2024
Car was sorted out with no inconvenience to myself
18 March 2024
Sam was very helpful and professional
18 March 2024
Very satisfied
18 March 2024
Everything went smoothly, my vehicle passed its mot and the service was done all without any problems.
15 March 2024
Very efficient, and everything was done on time and as agreed.
15 March 2024
Staff at Lloyd Colne are all extremely friendly and I appreciated a professional service from the team.
14 March 2024
Carried out in the time discussed. Car hoovered and cleaned before given back to me
14 March 2024
Car was left a little dirty with rubbish left in.
14 March 2024
Even the phone receptionist was helpful
14 March 2024
very happy
13 March 2024
Very professional and friendly
13 March 2024
Lloyd Colne are always excellent to deal with. They give great service and hospitality
13 March 2024
car only underwent brake fluid service all completed in just over an hour
13 March 2024
Service completed on time ,well and the car was cleaned well too!!
13 March 2024
Really quick service for both recall issues and liked the health check video which was completed.
13 March 2024
I think the price was a bit steep for two plastic caps- they say the headlights had to be removed from the car to dry them out. Not sure that they were, as nothing looked like it had been disturbed.
13 March 2024
Would recommend friendly staff fast service
13 March 2024
Good service, however asked for a vehicle valuation but never received it.
13 March 2024
Kept fully informed, received a video which is really helpful and my car was cleaned! I also liked how I could check in a few days before online and choose which services I wanted
13 March 2024
No problems from start to finish. Good communication and friendly staff.
12 March 2024
The original visit for an MOT was followed by two further visits for tyre changes. Appropriate tyres were efficiently ordered and I was given advice regarding the mixing of tyre treads on 4 wheel drive vehicles.
10 March 2024
Even when non related accident damage was reported, the issue was resolved amicably.
09 March 2024
No problems.
08 March 2024
Service staff were fantastic especially sally Adele and matt
08 March 2024
Good standard of customer service.
08 March 2024
Car was repaired as agreed and valeted
07 March 2024
This was the second visit for the same fault- sos call failure. I would have liked the fault correctly identified and resolved at the first visit. However, the service team were very good
04 March 2024
Very satisfied with overall experience
04 March 2024
1st class on all counts
04 March 2024
All required work completed as arranged
04 March 2024
No problems at all. Mine is an oldish car but the service I receive is first class, no nasty surprises and a fair price for the work required.
04 March 2024
Trackstar alarm has given false alarms on every journey since the car was is for its service a week ago.
02 March 2024
A very friendly environment and comfortable and relaxing waiting area
29 February 2024
Excellent service and I do like the videos sent to my phone with updates on the condition of the car.
28 February 2024
Smooth,faultless
28 February 2024
Nothing to fault really
28 February 2024
Courteous. Helpful.
28 February 2024
We are always completely satisfied and that's why we use Lloyds for sales and service . Would highly recommend to anyone
27 February 2024
Good service.
27 February 2024
The staff at Lloyd Colne are friendly, approachable and knowedgeable. I am happy with the service I get and it represents good value for money.
27 February 2024
Every effort made to complete repair to avoid a long wait. New tyre..no problem.
27 February 2024
We travel some distance to receive first class service
27 February 2024
They contacted BmW for them to pay for the eork
26 February 2024
The car was in excellent condition when handed back and the attention to detail was thorough
23 February 2024
Service was completed with a full car wash and the car smelled like it did when it first arrived!
23 February 2024
Work completed without problem. Advice given
22 February 2024
Having used Lloyds at Colne for many years and Prestons before that ,if I wasn't satisfied with the customer service given I would have gone elsewhere.
22 February 2024
I was treated with respect and in a very pleasant manner
22 February 2024
£560 just to diagnose the problem
22 February 2024
They just sorted an electronic parking brake issue with ease, The car was booked in diagnosed and repaired by 9 am the following day when the part arrived. Loan car provided. Good advice given when the brake stuck in the on position.
22 February 2024
No fuss transaction
22 February 2024
Very satisfied
22 February 2024
As above, they make any visit an easy experience, and also go out of their way to help make services or MOT'S a much less stressful experience.
06 February 2024
Cannot fault them one bit. Impeccable service from Lloyds every time.
30 January 2024
Fantastic customer service and hospitality every visit.
28 January 2024
Work complete in the time given and communication was great
28 January 2024
The service team took me home and back to pick up mt driving Licence that I needed for your car.
28 January 2024
It was a recall the job was done in the time allotted and car clean and fresh on pickup.
28 January 2024
Efficient communication on phone and at service desk. Professional trusted work on my vehicle.
28 January 2024
Car was dropped off and ready as agreed.
28 January 2024
See above
28 January 2024
The service light wasn't updated on the X5 and a service from last year was deleted from both the X5 and the 440i
28 January 2024
Same as question 1.
28 January 2024
Staff was very polite, accommodating and understanding before, throughout and after my MOT .
28 January 2024
The service engineer left an email and I didn't open it after the collection of car. Previously, it used to come as a message but I wish I knew that it would be an email.
28 January 2024
Personal service, go the extra mile Customer first approach Friendly and helpful from technician to front of desk Even though my new company car has to go via Arval Lisa Fothergill was really helpful with all my i4 spec queries.
27 January 2024
I was very satisfied/ amazing staff
04 April 2024
Relaxed, friendly, fun