OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
212 ratings and 115 comments received in the last 90 days.
16 May 2025
The timing was arranged to suit my requirements and on the day of collection, the sales person (Ilsa) spent loads of time explaining everything i needed to know.
12 May 2025
Due to Alfie contacting regularly as promised.
08 May 2025
Car is fantastic! Service was amazing, extremely happy that i used Lloyds BMW Colne.
06 April 2025
More explanation of the set up of the computer system as it had changed from my previous BMW
02 April 2025
Having determined my requirements i was given every assistance in selecting my vehicle. Nothing was too much trouble for sales personnel.
01 April 2025
Great service
28 March 2025
The sales staff at Lloyd Motors bent over backwards and couldn't have done more to source a car of the exact model, colour and specification that I was looking for within a very tight timeframe, whilst regularly updating me with any new information.
23 March 2025
The sales staff were all very friendly and helpful throughout the process
21 March 2025
Excellent
08 June 2025
The work I required was booked in a.s.p. and was carried out whilst I waited. This was extremely convienient for me at the time. The service advisor listened intently to my requirements and the work was carried out as promised.
08 June 2025
Outstanding old fashioned customer service
07 June 2025
SEEMED EXPENSIVE BUT FEEL CONFIDENT THAT BMW HAS COMPLETED THE WORK WELL
07 June 2025
Some light scratches left on front bumper (Polished out) and oily fingerprints (cleaned)
03 June 2025
efficient and there is someone always available to answer questions when they arise
03 June 2025
Went out of their way to provide me with an excellent service. Fast efficient and proffessional.
03 June 2025
Lack contact and communication on the issue. This is real issue as one tyre is said to be dangerous and needs replacing.
02 June 2025
Quick friendly and prompt service
02 June 2025
I got a video for the vehicle check, but it only detailed tyres and brakes. Not sure if there was anything else to add?
30 May 2025
Really good service and advice from the guy in the parts department.
03 June 2025
Purchase process was straightforward, delivery time earlier than predicted and the car is fabulous. I felt like I was in safe hands throughout.