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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 138 comments received in the last 90 days.
11 August 2024
Lovely team in BMW Lloyd Colne, the reception ladies were lovely and all of the staff were really helpful and friendly.
10 August 2024
Very satisfied
08 August 2024
Talked me through everything customer service was excellent
07 August 2024
Love the car
03 August 2024
Excellent service throughout the whole purchasing experience
02 August 2024
Salesman very knowledgeable and went through a very good handover
29 July 2024
Sam offered fantastic customer service from beginning to end. Very helpful but never pushy. Felt he went out of his way to meet our needs.
29 July 2024
Very happy but time on car was long
26 July 2024
No pressure everything explained to us properly in a way we understand
16 July 2024
Excellent service overall. Followed up on a general inquiry via the BMW stock locator. Very professional and come back when required to structure an acceptable deal. Dylan Scott even came in on his day off to manage the handover - not expected!
10 July 2024
The sales person listened to me
08 July 2024
First classservice
08 July 2024
Professional and friendly service
07 July 2024
Communication was fantastic. The team at Lloyd Colne were great.
04 July 2024
Staff competency and attitude
03 July 2024
Faultless process, excellent service & beautiful car
02 July 2024
Good
02 July 2024
Excellent service from Sam at Lloyds BMW
29 June 2024
Think I got a good deal
29 June 2024
Car superb, Sales, Service and Support staff excellent.
14 June 2024
BMW customer since 1985. Service with care.
01 September 2024
As above service dealt with, technician sent video and gave update. have signed up for new service plan. Enjoyed the tea and biscuits.
01 September 2024
All matters on the day handled in a very good manner by Rik Pickering and I was kept updated throughout.
31 August 2024
I was well looked after
31 August 2024
Service carried out during the time promised.
30 August 2024
Polite and conscientious staff
29 August 2024
Amazing and will definitely be back to swap my car and see Dylan soon!!!
28 August 2024
Warm and friendly
27 August 2024
Could not fault it
27 August 2024
All was completed except for giving me a valuation for my car
25 August 2024
Again just going back to the customer service side of things, although when I came to your dealership, I think it was Kaz that I spoke to and booked my service with, he was very helpful.
24 August 2024
Superb customer service. Nothing too much trouble
24 August 2024
Excellent from reception to servicing
22 August 2024
I was kept updated on how the part progress was going and how it was working out.
20 August 2024
See comments above, but also they are friendly, efficient, helpful and always make me feel welcome and special.
20 August 2024
Not what I've had since coming here for over 22 years not what it used to be
20 August 2024
Job done well
20 August 2024
Great business to deal with.
20 August 2024
Extremely satsfied. The problem was identified and adressed. I wa skept informed at all stages of the repair.
19 August 2024
The car clean I thought was rushed this time, not a very good valet given. I have an engine light on for brake fluid to be changed, this wasn't done so now I have to rebook to have this done. I thought that this was poor and could of been done.
19 August 2024
Satisfied with the Service guys that looked after me but when I was advised that the car needed adblue, that the cost would be the adblue + £25 (just for someone to pour this in, which takes 5 mins). I was disgusted. Its just money making.
18 August 2024
Outstanding service in all departments, by far the best dealership I have ever dealt with and therefore a major reason for me to stay with BMW
17 August 2024
There was nothing to fault. Everything was spot on
16 August 2024
We were given a friendly cheerful welcome and honestly felt that, although our car is only an X1, we were a valued customer.
16 August 2024
Customer service from start to finish was excellent exceeding my expectations
15 August 2024
Very satisfied, great service
15 August 2024
Staff friendly and knowledgeable
15 August 2024
One word ( PROFESSIONAL)
15 August 2024
Always polite helpful reception and strong service.
09 August 2024
Friendly staff (Ben & Sally) , costs what quoted and done to time.
07 August 2024
It's taken 5 appointments to fix my boot opening under warranty. I've felt ignored and dismissed. My phone charger hasn't worked, and my calls explaining the fault have again been overlooked. It goes in for the third time this week.
07 August 2024
Consistent service
06 August 2024
Work was finished on time. Courtesy car provided. Car delivered back lovely and clean which was so convenient. Matthew went above and beyond to make the whole process stress free . We are very satisfied as always with Lloyds Colne
06 August 2024
A friendly knowledgeable and approachable team at Lloyds which is why I travel 80 miles to have my car serviced and maintained. A slight issue after this service but quickly resolved and sorted by their competent team.
05 August 2024
Service and recall carried out in a very efficient and timely manner
05 August 2024
Prompt and efficient service and good attention to detail.
04 August 2024
Great customer service from Adele. We had the car booked in for a service and some recall work.
03 August 2024
Service team were excellent.
03 August 2024
Car was picked up and delivered back washex and clean
03 August 2024
Everything done to perfection
01 August 2024
The service dept. Contacted me to flag any issues that arose and sought my confirmation before proceeding
01 August 2024
Everything completed within the time frame given. Health care update provides comfort about the condition of your car.
31 July 2024
Very friendly and helpful staff
31 July 2024
Good response efficiently done MOT kept informed while waiting.
31 July 2024
Carried out the MOT & Service as required.
31 July 2024
Very good general reception, service reception and general assistance.
30 July 2024
They are great and care about their customers brilliant customer service
28 July 2024
100% satisfied
28 July 2024
All work carried out professionally
27 July 2024
I have trust in the mechanics to only do what is necessary, unlike my last garage which I didn't trust at all.
26 July 2024
Good
25 July 2024
I was very satisfied with my service experience. The staff were friendly and attentive and the work was completed in the time stated and to my satisfaction, including a complimentary wash and valet.
25 July 2024
Level of personal care. Quality of communication. Customer service.
25 July 2024
I had a good experience and customer service was very helpful.
24 July 2024
They know what they are doing.
23 July 2024
Service staff are all great. Very helpful.
23 July 2024
Excellent Service Provided, everything on time and as expected.
23 July 2024
Car was returned on time and nicely presented with all jobs carried out as expected.
20 July 2024
Very easy to deal with staff members
18 July 2024
As always, the friendliness, courtesy and professionalism of all the staff is obvious from the time you enter reception.
18 July 2024
I was given brilliant service and the staff were so friendly nothing was to much trouble
16 July 2024
Excellence once again, friendly and professional.
16 July 2024
The job was done on timed
16 July 2024
As above
16 July 2024
Ditto above.
16 July 2024
Service itself was great and no issues to report. I know it's standard practice but was nice to have the car cleaned
16 July 2024
I was kept informed throughout.
16 July 2024
Very trustworthy
16 July 2024
Great customer care and service. Car washed and cleaned inside .
16 July 2024
finally solved my problem - Hopefully
16 July 2024
Mot passed
16 July 2024
Had a brake fluid service by appointment. In and out in 40 mins, and a nice cup of tea too!
15 July 2024
Looked after
12 July 2024
Great and professional customer service provided by Danny Hutchinson & technician Ed Johnson. I was booked In swiftly and communication was great throughout. Very impressed with the vehicle walk around video I received.
11 July 2024
They kept me informed at all times and were pleasant/friendly.
11 July 2024
All straightforward and kept informed throughout
08 July 2024
Always efficient and professional service
08 July 2024
Friendly staff and jobs done in a timely fashion
07 July 2024
all aspects of my visit were achieved
07 July 2024
Invited back to the garage for a free help check, after taking out a service plan.
07 July 2024
I have been a customer of the BMW dealership in Colne for 24 years. I am always made welcome. I even received a phone call from the Service Manager, offering sympathy and support, when my wife recently passed away.
06 July 2024
All ok with MOT but the car wash was a bit hit and miss.
04 July 2024
My car is running really good now that we have sorted the problem out.
04 July 2024
Very accommodating with booking
03 July 2024
Very Satisfied
03 July 2024
I did think the service advisor was a bit abrupt when I mentioned my car had a BMW extended warranty, and her computer did not mention my cover. Even when I offered to show her my policy letter. Overall a good experience. The was cleaned and repaired
03 July 2024
Friendly staff who are highly qualified
03 July 2024
always get superb service at convenient times
03 July 2024
Very good friendly service
03 July 2024
Great, well organised
03 July 2024
Had a problem with the car. It was resolved and kept in contact with me to provide updates.
03 July 2024
The service I received was very good. Everything was carried out as required and on time. I can't see if any other company would be able to do the work any better.
03 July 2024
Always have time to talk to you
27 June 2024
Very happy
26 June 2024
Everything was good and were kept updated on what was going on with the car..
26 June 2024
I felt service was properly executed in a professional way.
25 June 2024
Got prompt attention and the communication was good
24 June 2024
Martin and Jake went above and beyond to sort out a problem.Very pleased with the outcome
24 June 2024
As above
24 June 2024
Polite and professional staff. I dealt with Adele. Car was fixed on time as predicted.
23 June 2024
Very professional, and accommodating staff, always helpful , especially Adel.
23 June 2024
Matt kept me updated and was very helpful
21 June 2024
Easy and hassle free
21 June 2024
Kept me informed all the way the process
20 June 2024
Prompt service
19 June 2024
BMW Recall repair - superbly handled
18 June 2024
Matt the technician was very prompt in sending across a video inspection and when I needed new tyres contacted the service provider and obtained there approval to replace them. Provided a courtesy car at no cost and returned my car to me, excellent
18 June 2024
Staff are very helpful and helped with a faulty key phone.
15 June 2024
The engineer who carried out the work was very informative and thorough
14 June 2024
Always on time
14 June 2024
The team, Rik specifically, were super helpful and supportive. He has taken time to chat us through my options and turned the repair around very quickly.
13 June 2024
They failed to rectify the only fault I pointed out on my X5 (a software update has got stuck and will not update) and my wife's X1 was in for a recall but they did not have the part despite telling us they definitely had the part.
12 June 2024
Fast, efficient and friendly service
12 June 2024
Always very satisfied with the service given.
12 June 2024
An excellent service
11 June 2024
Despite living 18 miles away I had to wait all day for my mot and service as no courtesy cars were available. I was a little disappointed about this.
11 June 2024
Friendly atmosphere and happy with service
22 August 2024
Although we endured a few bumps with the process we were satisfied and happy with the service we received from Jamie Critchley. He kept us in the loop and tried to help us to get our order. He was keen and honest with his advise.