About Your Local BMW Retailer

01282881513

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

153 ratings and 87 comments received in the last 90 days.

04 August 2025

Excellent. Could not have been better. Nothing else to add. Just the car I wanted. Excellent Service.

26 July 2025

Efficient service

20 July 2025

Very attentive service

15 July 2025

PLEASANT STAFF, HAVE TIME .EASY TO COORDINATE TEST DRIVE AMSWERED ALL QUESTIONS

08 July 2025

Excellent service from Martin Kay, Dylan Scott in sales and Ben O'Hara in service

05 July 2025

The purchase and delivery process proceeded efficiently. Time was taken to demonstrate the functions in the car and the use of the dash camera on the day, with options to have further guidance and support, if needed.

03 July 2025

a ok

01 July 2025

All good no complaints. Additional work required for PPF and ceramic coating for the paintwork all dealt with professionally and as requested.

27 June 2025

Excellent service from Martin regular updates didn't have to chase him up

19 June 2025

Alfie was fantastic, any questions we had were answered quickly and politely and always with a smile

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17 June 2025

All staff who we came into contact with were extremely pleasant.

13 June 2025

Did what said would be done

03 June 2025

Purchase process was straightforward, delivery time earlier than predicted and the car is fabulous. I felt like I was in safe hands throughout.

27 August 2025

Its all aboutvthe people and not so much as the car .

27 August 2025

As stated above wont bring back for service or M.o.t again

27 August 2025

Good customer service

22 August 2025

I would have given 5 stars, but the (FWD) car that I bought one year ago, and which has done barely 2000 miles since purchase, just failed its MOT on a rear tyre. This would imply that the car was sold to me with one tyre in almost illegal condition

19 August 2025

Efficient, courteous, everything carried out as asked and nothing a problem or issue

19 August 2025

All work completed to keep my full Lloyd service history up to date

18 August 2025

Got everything done in good time

18 August 2025

No problems.

17 August 2025

As above

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17 August 2025

No complaints

17 August 2025

Car serviced whilst I waited. Quality surroundings to work in whilst I waited. Lovely staff. Car serviced and cleaned in a short time.

13 August 2025

service experience was fine it's the reliability of the parts that is not.

13 August 2025

Everything was excellent

13 August 2025

Brilliant work carried out only thing I was let down on was lack of communication

13 August 2025

I had to persist to get this matter looked into. Service reception gave me the run around and didn't phone me as arranged. Had to resort to contacting Assistant Service Manager to get this resolved. Overcharged by £100.00

13 August 2025

car was found with faults they never offered to fix or anything all my tires was found to be illegal yet i was told to sign a paper and told to go

12 August 2025

Fantastic staff

12 August 2025

Ben's customer service was first-class.

12 August 2025

Great service. Very helpful staff.

12 August 2025

This was done in conjunction with a repair and not rushed all returned in a timely manner and car swapped at a time to suit me not the agent.

12 August 2025

Vehicles minor issues were dealt with efficiently and on time.

12 August 2025

MOT while I waited and brilliant customer service

12 August 2025

Ben on service always goes above & beyond.

12 August 2025

Excellent service

12 August 2025

Car serviced and MOT with complimentary valet to my satisfaction

08 August 2025

Staff are very efficient and knowledgeable.

07 August 2025

Top class service

29 July 2025

I was met at the door by the Sales Manager (Matt Shannon) who, primarily was interested in that the car was working out for me & that I was happy. Very professional at every level. Matt Lawson in the service team again went over & above.

29 July 2025

My BMW was serviced professionally and with due care and attention. I was kept informed on the key performance and functional status of my car.

29 July 2025

Well looked after

28 July 2025

Nice and easy explained over the phone and the task was completed swiftly

27 July 2025

Always clear communication.

25 July 2025

As above

23 July 2025

Helpfully staff

22 July 2025

The issue with my car was diagnosed quickly and rectified straight away, and the charge was less than that quoted when booked in.

22 July 2025

Customer service were great. Also got video recording from the technician who inspected the car.

22 July 2025

See above and also I have found the video responses sent to me by the mechanics/ engineers and their additional advice / recommendations of great value.

20 July 2025

Friendly helpful service at competitive price

20 July 2025

Completely satisfied with the wonderful customer service given to us, especially from Reyno who was very knowledgeable and really looked after us, he went above and beyond to make everything go smoothly, thank you so much

19 July 2025

I've driven BMWs for 22 years and made a 38-mile trip to Lloyds, The staff were friendly, and unlike many places with self-service waiting areas, the reception team personally offered me refreshments-a thoughtful and appreciated touch.

15 July 2025

Brilliant efficient

15 July 2025

Nothing is to much trouble for the staff and company

15 July 2025

Excellent, professional, courteous, offered me a drink and biscuit. Pleasant waiting area and service was carried out in a timely fashion. Car arrived back in exactly the same condition it was sent in as (previously I have picked up a small dent)

09 July 2025

I was on hokiday, you collected my car while I was away. Came back no issues, was like nothing changed

09 July 2025

Great service from the start. Even got a temporary car whilst my recall was getting sorted. Thank you. ?? .

08 July 2025

Service was pleasant and friendly

07 July 2025

Everything as they quoted

06 July 2025

Good service, and coffee and biscuits were nice

05 July 2025

The same as above ,a nice experience, you might be spending your well earned money but I expect nothing less that's why I picked bmw to buy my 1st car from new

04 July 2025

Totally satisfied the work was carried out professionally

01 July 2025

Happy with customer service

01 July 2025

Outstanding

24 June 2025

Selling heavily on customer service during sales but not backing this up with preparation. Service dept have been excellent throughout but last visit car was filthy, had a bodywork mark and seats are covered in dirt and dirty marks, have emailed Ben

24 June 2025

See above

22 June 2025

Great customer service

17 June 2025

Eventually the outcome was what I wanted

16 June 2025

Always reliable

16 June 2025

From booking to the service being finished everything was seamless with pleasant staff .

14 June 2025

Quick and no problems

14 June 2025

Picked the car up and delivered it back Driver extremely professional showed great respect to our car and me

14 June 2025

Good job, as per question 1 really

11 June 2025

Please see above/

11 June 2025

Ben was helpful and straightforward to deal with, as always, and so were his colleagues. The showroom is clean and a pleasant place to wait.

09 June 2025

The time taken to complete the repair ( over a month)

08 June 2025

The work I required was booked in a.s.p. and was carried out whilst I waited. This was extremely convienient for me at the time. The service advisor listened intently to my requirements and the work was carried out as promised.

08 June 2025

Outstanding old fashioned customer service

07 June 2025

SEEMED EXPENSIVE BUT FEEL CONFIDENT THAT BMW HAS COMPLETED THE WORK WELL

07 June 2025

Some light scratches left on front bumper (Polished out) and oily fingerprints (cleaned)

03 June 2025

Went out of their way to provide me with an excellent service. Fast efficient and proffessional.

03 June 2025

efficient and there is someone always available to answer questions when they arise

03 June 2025

Lack contact and communication on the issue. This is real issue as one tyre is said to be dangerous and needs replacing.

02 June 2025

I got a video for the vehicle check, but it only detailed tyres and brakes. Not sure if there was anything else to add?

02 June 2025

Quick friendly and prompt service

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