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ABOUT LLOYD COLNE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great staff

Service

Dealt with all the issues and kept me informed

Service

Very satisfied with Lloyd's. Very pleasant, friendly and experienced staff.

Service

Everything was completed on time and the car was returned to me exceptionally clean.

Service

Everything excellent Inc update

Service

They made it nice and easy

Service

Great communication so nice these days to have one to one time with the technician who works on the car. Great to see a company who places customer service as a priority. Well done its a credit to all staff at Lloyd BMW.??????

Service

Went out of their way to assist, picked up vehicle and returned promptly. Charges very reasonable.

Service

Work carried out quickly & efficiently.

Service

Great customer service

Service

It was spot on as usual I

Service

Quick and easy, no fuss just did what was needed.

Service

Pleasant people and pleasant place to go to.

Service

Never had a problem with all the staff I have dealt with. Excellent service from all departments.

Service

Competent

Service

Service done as expected

Service

Car was picked u and returned all serviced and spotlessly clean.

Service

Good

Service

Very professional service

Service

Every one is friendly

Service

Picked my car up and returned on day

Service

Just very satisfied

Service

Service excellent

Service

I was busy at work on the day. Lloyd's collected my car, did the work required and returned it back to my work place before my working day finished.

Service

Had a small hiccup with a recent repair but all was satisfactory resolved which left me completely satisfied.

Service

VERY SATISFIED. I gave this answer because I am Very Satisfied.

Service

No issues.

Service

They tried their best in dreadful circumstances.

Service

Great service friendly staff who know what they are doing

Service

Excellent service would highly recommend

Service

Just a great experience. No complaints

Service

Excellent experience from start to finish.

Service

Welcoming staff,nothing too much trouble and good service

Service

I always receive great service at Lloyds. Anthony Jones & his team are fantastic. Nothing is too much trouble.

Service

Looked after again very pleased

Service

They did exactly what was needed

Service

The service department kept me informed of the progress of the car.& The ladies on reception kept me well refreshed with coffee.

Service

Attended to everything very quickly. Car came back valeted - lovely service

Service

Kept to price agreed. Highly satisfied with what was done.

Service

All went to plan promptly.

Service

no issues

Service

Fast and efficient service with friendly helpful staff.

Service

I find the team at Lloyd's friendly and helpful

Service

They completed the works on my car quicker than anticipated, something they often do which, as a customer, is always welcome.

Service

Good service but no hire care available

Service

Excellent service

Service

Car returned on time and price reasonable

Service

Always consistently fabulous.

Service

Part had to come from Germany and was offered a courtesy car in interiml

Service

the attention to detail and communication is outstanding

Service

Always very good

Service

Always efficient, courteous and friendly at Lloyd Colne.

Service

Unlike the services last September, on this occasion the staff at Lloyd Colne listened to my requirements concerning my limitations due Asperger's and Covid shielding and arranged for my vehicle to be worked on without my need to attend the dealer.

Service

Receive great service from Rachel and the rest of the service team.

Service

Explain everything fully to you so you understand what has been done to the vehicle while it's been in for a job done, or to explain what it is that needs to be done or not when its been in for a check.

Service

First Class service every time

Service

Always respond quickly and efficiently in a friendly manner. All the Service team are very efficient, and helpful, and get things sorted quickly. They never leave you " hanging on" waiting for an answer should any queries, or problems, arise.

Service

As I am clinically vulnerable, Lloyd Colne picked the car up from home so I didn't have to risk infection.

Service

Rik from the bodyshop went out of his way and kept me updated on regular basics by phone and emails and I will go back for any work on my car.

Service

Service is always great never any problems

Service

Tyre changed, car washed ??

Service

twenty minutes before I was informed about washing the car I recieved a link on my phone in how was things proceeding with my car

Service

Polite friendly staff, the sales rep even remembered my name after 12 months. A very nice touch to customer service.

Service

superb service tailored to meet my needs & timeframe

Service

Prompt and reliable.

Service

The virus has impacted on the visit but there are no complaints.

Service

Pleased that you listened to my concerns, when the part had failed just outside my warranty.

Service

We were given payment options and were able to choose the right one for us. We were kept up-to-date as to when the car was likely to be ready to collect. We were given a talk whilst sat in the car on all the features internally before driving away.

Sales

from the first conversation on the telephone to collecting the car, Colne BMW were fantastic. I was intially looking at a smaller car and they found me a BMW 2 series grand coupe. Very pleased and highly recommendable

Sales

clean, efficient, helpful, friendly and go above and beyond

Sales

Warm friendly salesman and a comfortable waiting area, no snobbishness that you may get at other makes showrooms

Sales

I felt the customer service was first class. Couldn't have felt more looked after. Great instruction and guidance received talking me through my vehicle on the day of collection. My salesperson, Geoff; Clearly very competent and all round nice guy.

Sales

Everything was perfect.

Sales

Due to COVID all the showrooms where shut, l ordered the car by phone and the salesman kept me completely up to date with the build to delivery. On hand over showrooms where back open and the sales man could not have been more professional

Sales

Can't fault anything, process from start to finish was easy. The show room was top class.

Sales

The entire transaction was pleasant and not confusing at all.

Sales

Smooth process. We got the car we wanted and nothing was too much trouble.

Sales

I was kept fully informed every step of the way.