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Unlike the services last September, on this occasion the staff at Lloyd Colne listened to my requirements concerning my limitations due Asperger's and Covid shielding and arranged for my vehicle to be worked on without my need to attend the dealer.
Receive great service from Rachel and the rest of the service team.
Explain everything fully to you so you understand what has been done to the vehicle while it's been in for a job done, or to explain what it is that needs to be done or not when its been in for a check.
First Class service every time
Always respond quickly and efficiently in a friendly manner. All the Service team are very efficient, and helpful, and get things sorted quickly. They never leave you " hanging on" waiting for an answer should any queries, or problems, arise.
As I am clinically vulnerable, Lloyd Colne picked the car up from home so I didn't have to risk infection.
Rik from the bodyshop went out of his way and kept me updated on regular basics by phone and emails and I will go back for any work on my car.
Polite friendly staff, the sales rep even remembered my name after 12 months. A very nice touch to customer service.
twenty minutes before I was informed about washing the car I recieved a link on my phone in how was things proceeding with my car
Service is always great never any problems
Tyre changed, car washed ??
superb service tailored to meet my needs & timeframe
Prompt and reliable.
The virus has impacted on the visit but there are no complaints.
Pleased that you listened to my concerns, when the part had failed just outside my warranty.
Efficient and polite service
Just got the job done
The complete process was dealt with effectively and in a timely manner. The work undertaken appears to have been done efficiently and the car was returned cleaned - COVID restrictions being observed with regard to the inside.
What i asked for was done quickly
Good service with efficient timekeeping. My car was cleaned too.
In and out in the same day
Overall I'm well impressed by the way I BMW look after there customers and when I got a Message with a personal video of my car being told how they were working on my car I couldn't believe it
Friendly people to deal with
Prompt, efficient, friendly service
easy to arrange and collected/delivered on time
Efficient, timely and at quoted price
Always used Lloyds Colne :)
As mento before staff always tried and helpful
Quick and efficient level of customer service, a particular mention about the helpful attitude of the desk service agents
fast efficient and very helpful
All arranged easily and our car picked up
Everything done as described and car was immaculate on pick up
Rachael as always first class and extremely helpful.
Exceptional friendly service
Good all-round service.
I can't really fault it and it was cheaper than I was quoted due to having less miles than usual.
Would highly recommend
Got the job done efficiently
The team were excellent in every aspect.
I have had my cars from Lloyd Colne since 2009, and the guys there are grea. ANthony and Matt in service dept always go above and beyond.
Very happy customer
Everything went very smoothly, no delays and a safe environment. The service receptionist was very efficient and knowledgeable.
Great customer service in difficult Covid lockdown conditions
Courtesy and sevice
Everything is made so easy, my most recent visit was for my cars first MOT, and thanks to MOT protect I knew I wouldn't have to worry about anything, and anything that was required I was called promptly to discuss and get the problem sorted.
Very helpful. Cars returned in a good clean condition
Ben O'Hara and Rachel are fully committed to all aspects of customer care. Like all staff at LLoyd Colne every aspect receives complete attention to detail from booking your vehicle in, pricing, quality of work and return to customer. Total quality.
As always, dealing with Lloyd's is a smooth process with all staff expressing a very professional image.
Have found Lloyds to be friendly, efficient, and professional
The service at Lloyd Colne is always exemplary. Rachel in the service department is always friendly, efficient and always remembers me.
Brake squeak noise resolved
Absolutely no issues
I cannot fault BMW Colne, always go above and beyond to help you.
When you get your car back they explain all they have done
There were no issues and the whole process from start to finish was problem free! Car cleaned too.
The team at Lloyd Colne have been efficient, responsive and friendly from the first day I spoke to sales and then throughout the after sale service.
Any problem I have again nothing is too much trouble
The car was spotless when I have collected it
Fast efficient service. Very welcoming.
THE WORK WAS CARRIED OUT EFFICIENTLY AND EVERYTHING WENT TO PLAN
Very pleasant, well mannered, helpful staff. I was kept informed of progress from booking in through the repair to collecting my car once completed.
No problem with Lloyd at all- they have been very accommodating. It is a strange experience getting the car serviced 'while you wait' with little to see, do or read, but again, that is not their fault
friendly informative on time
Sally McAuley was very enthusiastic, polite, knowledgeable and accommodating.
Efficient and on time
Prompt, efficient, friendly staff
First class service in every aspect including provision of a safe working environment whilst the car was being serviced.
Rang up the day before and they fit me in straight away. I use my car for business so they gave me a 7 series to use free for 3 days so that I could continue. These guys are great and pleasant with it.
Waiting area was very well spaced put and the MOT was much quicker than expected
As always service is excellent
Great customer service by Sally at Colne BMW.
All ok from start to finish.
No problems, picked up and returned my car
Completed the tyre replacement at the first possible opportunity with full Covid precautions.
They were very understanding even in these very difficult times
Good reliable service and attention to detail.
Friendly staff & service completed within estimated time scale & at quoted price.
Easy to book, all done on time
I was kept fully informed every step of the way.
Sam was so helpful, he made the process so easy and straightforward especially during the pandemic
The staff at Lloyd BMW, Colne are fab. Geoff Rollinson handled my enquiry with the utmost proficiency and attention to detail. Despite the need for a low contact distance sale, all my requirements were met and my new vehicle was presented on time.
Other staff in the service department have also as helpful with the technical side enthuse difficult times
Obviously with Covid and the restrictions this placed greater difficulties, but these were overcome by the " click and collect " approach, which worked superbly.
All went to plan and time scales initially discussed were all met and the handover went well.
Quick & efficient. No waiting around. Everything correct and as expected