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Courtesy and sevice
Very helpful. Cars returned in a good clean condition
As always, dealing with Lloyd's is a smooth process with all staff expressing a very professional image.
Ben O'Hara and Rachel are fully committed to all aspects of customer care. Like all staff at LLoyd Colne every aspect receives complete attention to detail from booking your vehicle in, pricing, quality of work and return to customer. Total quality.
Have found Lloyds to be friendly, efficient, and professional
The service at Lloyd Colne is always exemplary. Rachel in the service department is always friendly, efficient and always remembers me.
Absolutely no issues
Brake squeak noise resolved
I cannot fault BMW Colne, always go above and beyond to help you.
There were no issues and the whole process from start to finish was problem free! Car cleaned too.
When you get your car back they explain all they have done
The team at Lloyd Colne have been efficient, responsive and friendly from the first day I spoke to sales and then throughout the after sale service.
Any problem I have again nothing is too much trouble
The car was spotless when I have collected it
Fast efficient service. Very welcoming.
THE WORK WAS CARRIED OUT EFFICIENTLY AND EVERYTHING WENT TO PLAN
No problem with Lloyd at all- they have been very accommodating. It is a strange experience getting the car serviced 'while you wait' with little to see, do or read, but again, that is not their fault
Very pleasant, well mannered, helpful staff. I was kept informed of progress from booking in through the repair to collecting my car once completed.
Sally McAuley was very enthusiastic, polite, knowledgeable and accommodating.
friendly informative on time
Efficient and on time
Prompt, efficient, friendly staff
First class service in every aspect including provision of a safe working environment whilst the car was being serviced.
Rang up the day before and they fit me in straight away. I use my car for business so they gave me a 7 series to use free for 3 days so that I could continue. These guys are great and pleasant with it.
Waiting area was very well spaced put and the MOT was much quicker than expected
As always service is excellent
All ok from start to finish.
Great customer service by Sally at Colne BMW.
Completed the tyre replacement at the first possible opportunity with full Covid precautions.
They were very understanding even in these very difficult times
Good reliable service and attention to detail.
No problems, picked up and returned my car
Friendly staff & service completed within estimated time scale & at quoted price.
Easy to book, all done on time
Very happy .staff are great
I have been a customer at Lloyds Colne for nearly seven years and have consistantly been satisfied with their quality of service.
Service and advice provided on the day was outstanding.
Because I was very happy with the service that i received
As above, in addition I appreciated the text I received while still in the showroom which contained a health check video.
Efficient and completed the service in the time scale given...as always!
End of warranty service carried out and they did my brake fluid service at the same time. No charge as I had only had the car 2 months.
Staff are very friendly. I have dealt with John Edge and Rachel who both are always cheerful and helpful.
The response I had from Colne was immediate and absolutely outstanding to ensure my car was MOT'd despite the fact that I am in France and my car had been left in my sister's drive for safe-keeping.
Sally on the service desk was very helpful. A real credit to your business
John the service receptionist was a most personable chap and dealt with my requirement with friendly efficiency, escorting me out the temporary vehicle I'd hired and explaining its basic operational facilities.
Lloyd Colne have always given exceptional service since the day we first went there in January 2017. This recent service has continued our experience of their high standards of care.
As always - correct first time
No issues. They were able to get me booked in without any delay, their price for the work quoted was very competitive, and the service was excellent.
Efficient and professional and kept to quote
The service team kept me informed of progress and were friendly
Always friendly, always accommodating, very efficient, very effective. I have been dealing with this team for over 30 years albeit the ownership has changed the ethos hasn't. They are the main reason I am never too tempted to switch brands.
As usual, Lloyd BMW Colne gave a first class service.
Job done in a very timely manner. Updated promptly on findings.
Peace of mind
Again the service was second to none. Rachel on service as always was efficient and pleasant.
Quick & efficient. No waiting around. Everything correct and as expected
Very good. Will need to book in with a BMW genius to go through the entertainment system
Personal service, made to feel valued, overall considering the current situation we could not have been treated any better.
Kept us informed every step from buying till we collected the car
the team at lloyds c ould not be faulted