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ABOUT LLOYD COLNE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Courtesy and sevice

Service

Very helpful. Cars returned in a good clean condition

Service

As always, dealing with Lloyd's is a smooth process with all staff expressing a very professional image.

Service

Ben O'Hara and Rachel are fully committed to all aspects of customer care. Like all staff at LLoyd Colne every aspect receives complete attention to detail from booking your vehicle in, pricing, quality of work and return to customer. Total quality.

Service

Have found Lloyds to be friendly, efficient, and professional

Service

The service at Lloyd Colne is always exemplary. Rachel in the service department is always friendly, efficient and always remembers me.

Service

Quality

Service

As above

Service

Good engineers

Service

Absolutely no issues

Service

Brake squeak noise resolved

Service

I cannot fault BMW Colne, always go above and beyond to help you.

Service

There were no issues and the whole process from start to finish was problem free! Car cleaned too.

Service

When you get your car back they explain all they have done

Service

The team at Lloyd Colne have been efficient, responsive and friendly from the first day I spoke to sales and then throughout the after sale service.

Service

Any problem I have again nothing is too much trouble

Service

The car was spotless when I have collected it

Service

Fast efficient service. Very welcoming.

Service

Swift, efficient

Service

THE WORK WAS CARRIED OUT EFFICIENTLY AND EVERYTHING WENT TO PLAN

Service

No problem with Lloyd at all- they have been very accommodating. It is a strange experience getting the car serviced 'while you wait' with little to see, do or read, but again, that is not their fault

Service

Very pleasant, well mannered, helpful staff. I was kept informed of progress from booking in through the repair to collecting my car once completed.

Service

Sally McAuley was very enthusiastic, polite, knowledgeable and accommodating.

Service

friendly informative on time

Service

Efficient and on time

Service

Prompt, efficient, friendly staff

Service

First class service in every aspect including provision of a safe working environment whilst the car was being serviced.

Service

Rang up the day before and they fit me in straight away. I use my car for business so they gave me a 7 series to use free for 3 days so that I could continue. These guys are great and pleasant with it.

Service

Waiting area was very well spaced put and the MOT was much quicker than expected

Service

As always service is excellent

Service

Excellent

Service

All ok from start to finish.

Service

Great customer service by Sally at Colne BMW.

Service

Completed the tyre replacement at the first possible opportunity with full Covid precautions.

Service

They were very understanding even in these very difficult times

Service

Good reliable service and attention to detail.

Service

No problems, picked up and returned my car

Service

Friendly staff & service completed within estimated time scale & at quoted price.

Service

Easy to book, all done on time

Service

Very happy .staff are great

Service

I have been a customer at Lloyds Colne for nearly seven years and have consistantly been satisfied with their quality of service.

Service

Service and advice provided on the day was outstanding.

Service

Because I was very happy with the service that i received

Service

As above, in addition I appreciated the text I received while still in the showroom which contained a health check video.

Service

No complaints

Service

Efficient and completed the service in the time scale given...as always!

Service

End of warranty service carried out and they did my brake fluid service at the same time. No charge as I had only had the car 2 months.

Service

Staff are very friendly. I have dealt with John Edge and Rachel who both are always cheerful and helpful.

Service

The response I had from Colne was immediate and absolutely outstanding to ensure my car was MOT'd despite the fact that I am in France and my car had been left in my sister's drive for safe-keeping.

Service

Sally on the service desk was very helpful. A real credit to your business

Service

John the service receptionist was a most personable chap and dealt with my requirement with friendly efficiency, escorting me out the temporary vehicle I'd hired and explaining its basic operational facilities.

Service

Lloyd Colne have always given exceptional service since the day we first went there in January 2017. This recent service has continued our experience of their high standards of care.

Service

As always - correct first time

Service

No issues. They were able to get me booked in without any delay, their price for the work quoted was very competitive, and the service was excellent.

Service

Efficient and professional and kept to quote

Service

The service team kept me informed of progress and were friendly

Service

Excellent service

Service

Always friendly, always accommodating, very efficient, very effective. I have been dealing with this team for over 30 years albeit the ownership has changed the ethos hasn't. They are the main reason I am never too tempted to switch brands.

Service

As usual, Lloyd BMW Colne gave a first class service.

Service

Job done in a very timely manner. Updated promptly on findings.

Service

Peace of mind

Service

Again the service was second to none. Rachel on service as always was efficient and pleasant.

Service

Quick & efficient. No waiting around. Everything correct and as expected

Sales

Very good. Will need to book in with a BMW genius to go through the entertainment system

Sales

Personal service, made to feel valued, overall considering the current situation we could not have been treated any better.

Sales

Kept us informed every step from buying till we collected the car

Sales

the team at lloyds c ould not be faulted