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As with everything else at LLOYD COLNE the device experience is second to none !
Job completed before the allotted time
Fulfilled all my requirements and expectations
As above cost of service had to defer it until later.
The service was at a reasonable price. There was an issue found with my car that was covered under a recall. A courtesy car was arranged immediately and 2 members of staff helped me move my bags and car seat as I had my young daughter with me. 10/10
When asked for some one to show me something (tyre pressure in car) seemed that it was to much Hassel for a member of staff to show me.
Just spot on with all aspects of delivery advise and delivery of service.
Consistent professional approach from personnel
This visit, one niggle after leaving. Was sorted immediately and with a smile, thanks
Problem solved straight away, no hassle.
Excellenat customer service
Fully pleased with the communication and service
This was the third time that my car had been taken back for the same fault. Also I handed my car over with half a tank of fuel and received it back with 24 miles left.
Couldn't fault it.
Service completed whilst I waited. The receptionist made me a coffee whilst I worked using the WiFi and the car was cleaned ready for my departure.
Problem diagnosed and resolved.
Very pleased with the car after the service.
fault fixed a reasonable price
I was xtremely disapointed the way i got treat theh dont even deserve a zero making people like that she made me feel.very low disgusted to get treated like that by a well established recognised business when you spend so much money with your company
Sorted the problem without any hassle
See notes above, in addition we received an e mail on completion of the service from the mechanic who carried out the work, the e mail contained a short 'health check' video showing brakes, tyres and underside of vehicle.
Great staff, everything done efficiently and made to feel welcome.
I completed a Google Survey, stating "Lovely staff, good selection of cars. At best average after sales service" & received a public response asking me to email direct my concerns & experience. I did, but have heard nothing since. Leaves me sceptical
All work carried out quickly and to time arranged. Facilities to work whilst waiting and attentive service from reception staff who ensured all my needs were met.
Overall I was happy with my service experience, but many of my car settings have been changed and I'm not sure why
Very happy with the work, but labour cost is high.
Customer Service was brilliant. But my issue has not been resolved.
Top class service as always.
Could not fault the service on my last visit.
Friendly, courteous and professional staff at reception and within the services department. I was provided with a courtesy car and a hot coffee which is always very welcome. My car was returned to me looking great after a complimentary valet.
Professional, friendly and efficient
Very efficient and competent mechanics.I appreciate the car being thoroughly cleaned after each service.
Task done in the time stated.
They were faultless at taking my car for service and giving me a courtesy car to get back home in, car was ready when they said it would be and Sally who I dealt with was very pleasant and helpful keeping me updated with the car.
Took too long Over two hours to switch to winter tyres I had also emailed with a sales question and never got a response
Everything to be done and done explained thoughly.
Staff look after me
Qualified my requirements and completed to my satisfaction
warranty repair replacing the drivers leather seat cover was carried out to my full satisfaction.
Lloyd Colne are excellent in every department giving very reliable and professional service whenever needed. My visits to Lloyd Colne are a real pleasure and this is a major factor in choosing and staying with BMW.
Very flexible including additional test drive just to check out 21inch wheels
As mentioned above the friendly helpfull staff made the process easy and stress free.
The interest rate on the contract
Car was provided within quoted time-frame and all controls and features explained clearly on collection.
The dealership is good - I am just disappointed with the car - gutted.
Delays in picking the car up on the Monday morning meant I lost some of that 'new car' excitement so left somewhat disappointed.
The experience at BMW is excellent, from the reception staff offering coffee to the sales team everyone is very professional , keen to help and give advice.
Have dealt with this Dealer in the past and so established a good raport with them and this is why I use them. I trust them and the staff are friendly and in general helpful and do what they say they will do.