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Great service, car returned as promised on time
Always helpful and accommodating
There service was outstanding
I was able to book the car in to suit my needs and the work was carried out quickly and efficiently.
Service done on time car cleaned.
Welcoming atmosphere and job done as promised.
The price was very fair and cheaper than other dealers I contacted.
I was promised my car would be ready for collection At a certain time and this promise was kept. The staff where polite and helpful .
sally in customer service was really good and explained fully when things got delayed and explained why.
Absolutely superb customer service, easy to contact, kept me upto date throughout and they went over and above in my opinion to check the car and i was left feeling very reassured. 11/10 from me!
Like that I feel like it is a personal service
It was everything I wanted
Always 5* customer service from Lloyd Colne
As always I receive a good service from very friendly helpful staff
My car's First Service, although understandably a little later than expected, was carried out with due professional care and attention. Good feedback received after completion of Service.
Difficult fault to isolate but resolved at no extra cost to myself.
Always friendly and professional service from Lloyds Colne
Friendly and on time and helpful
John on service desk extremely competent and helpful
John and Matt were extremely welcoming especially as the problems I had were nothing to do with them and I am extremely grateful for everything they have done.
Everything went as expected
I didn't know what to expect. i though maybe a dealer would treat a lease car with contempt but they treated me as though it was my own purchased from them.
Nice friendly staff Great communication and customer service
New normal done well and felt organised and safe. Nothing to fault
Car was ready an hour before advised it would be so no disappointment having to wait around longer than expected - excellent!
very efficient service on my parts order
Easily booked and kept up to date.
The staff were friendly and kept me updated whilst I waited for work to be completed precautions at dealership made me feel safe
Staff are friendly and helpful and always go the extra mile with any advice and guidance.
Sally really looked after me, she was very helpful in arranging the service and making sure everything went smoothly. Very friendly and professional service.
I got exactly what I came for
They did very well despite working under virus difficulties
Video showing progress is a excellent idea,
Car was in for service, staff were polite and helpful. service carried out in the time advised
Everything was done well
Ease of whole process from booking to collection. Questions answered. Communication clear.
very good service.
Friendly, Courteous and efficient personnel.
All happened as you said it would!
We would not travel over 25 miles if sales and service were not great.
Very professional, quick and pleasant service. I have dealt with other car companies and they did not compare to BMW.
Entirely satisfactory in all respects, and service rose to the occasion when an unexpected problem arose with the car in which I had been brought to collect my car.
Everything was carried out as I expected by experienced staff.
Flexible on changing dates and times and prompt courteous service
Everything was completed and above my expectations.
I always feel confident in the cars performance when the car is returned.
Very smart and fast in action..!
Delivered everything they promised
Car repair carried out as advised and car operating well.
Completely satisfied with the service experience ,all work carried with no complaints.Excellent.
The staff are very helpful and professional.
Service carried out with normal professional standards and efficiently.
First class service
Very efficient service. Pleasant friendly staff
Car in for an oil change. The staff working under unusual conditions provided what I have always found here a friendly and first class service
Nothing too much trouble
I was telephoned by the service advisor after 90 minutes to say the car was ready having chosen to take a walk rather than stay at the dealership.
Geoff rollinson is a great lad very good service
On time and ready when indicated. Also safe with social distancing in place.
All the new Covid protection policies in place, so felt very safe and secure dealing with the Colne site. As always, looked after really well and efficiently by Rachel.
Over all good
Good service,salesman polite and friendly and Lloyds as efficient as usual