Lloyd Colne Star Rating
Sales
18 comments from 38 reviews
Service
34 comments from 86 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"There a good outfit."
"Rachel Holt is an extremely professional service advisor and offers good advice"
"always efficient, pleasant and helpful."
"Completely satisfied"
"Lloyds were very helpful were during handover period. Bowker Preston did not show me how options worked."
"Refer to above notes"
"Staff were very friendly and helpful"
"The service given is always friendly."
"Everything was superb"
"At the top."
"Car was fine before service. Everytime the car goes back in it comes out with another problem."
"everything was good . the peole are polite and helpfull"
"Went a bit wrong to start (scratches on the vehicle) but sorted in the end. Happy with the end result"
"That the problem it went to the dealer with it still has it, took 3 days to diagnose the problems, was told need to change the control panel in the car, this was done and the problem is still there (so did the control panel need changing).."
"They're very polite and efficient."
"Seemingly efficient."
"Every time i have visited the dealerhip i have allways had a pleasant experience, the dealership is excellent"
"The service from Lloyds for both of our cars has been very good"
"Always have had great customer service over the years. Rachael and Geoff are very knowledgeable and helpful"
"I was very satisfied."
"Every person at Lloyds makes you so welcome, Geoff Rawlinson deserves a special mention"
"Its run professionally the people are really friendly."
"Service desk lady is very rude. The dealership did not call the customer in regard to the part needed for the recall. 4 months went by without communication. If the service desk lady did not work there she would recommend them."
"Booked my car in for an MOT it was cheaper than anywhere else, cleaned inside and out and ready quickly and on time"
"Excellent service."
"Provided urgent assistance when engine developed a serious fault"
"They were just excellent"
"On the 3 occasions i've visited, since purchasing the car, the staff service have been 1st class. Absolutely no complaints"
"Lloyds took a proactive approach to my dissatisfaction with their handling of a defect. The issue is now resolved. I am very happy with the outcome and with their concern to ensure I was satisfied."
"excellant service from all the staff at the dealership."
"Very impressed with the courtesy and professionalism of the staff"
"Friendly, helpful and efficient"
"Very helpful and friendly, good to deal with"
"The dealership is superb and provide excellent service, the car was cleaned inside and out"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Paul the salesman was brilliant throughout, as was the finance. The handover was good, top notch service"
"Salesman Ralph Bolton could not have been more helpful. Overall an excellent experience"
"Duncan is a credit to the company."
"The sales person was very helpful."
"Lloyds have always put themselves out to help me, the staff are great"
"From my first visit to taking delivery, everything ran like clockwork. This service is the best"
"Salesman was excellent but did seem to push gap and tyre insurance"
"Issue with wrong colour being ordered and then delay whilst new car was ordered. Dealer were good and provided temp car"
"Attentive staff who acted in a professional manner throughout the sales negotiations and delivery instruction and demonstration."
"No pressure just interest in what I want and positive information on the products I am interested in"
"The staff are brilliant (Duncan )"
"No complaints at all, top notch!"
"All staff extremely helpful and professional"
"A really pleasant experience during the purchase of my Z4, Geoff looked after us from start to finish"
"Would have appreciated follow up phone call as I have a squeak on the steering wheel that needs sorting"
"I would strongly recommend Lloyd Colne"
"Completely satisfied with the my dealings with Lloyd Colne, especially Ralph Bolton and Dafydd Goldsmith who explained the controls etc.of the new vehicle in detail. Nothing of too much trouble. Much better than with another dealer nearer home."
"Everything excellent"