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I was given a courtesy car unfortunately the car I was given was dirty and has not been wash, also the interior was dirty and smelly with rubbish inside and hardly any petrol left.
Very helpful and easy to deal with
The staff in all areas at Lloyds is friendly, professional and well informed allowing me to feel special and important as a client. All my needs are taken seriously and every effort is made to address them
Excellent customer service, loan car was available immediately, given a full report of the recall findings.
Staff very knowledgeable and helpful
First class service.
Informative, friendly service
don't have to keep taking back garage
I needed a courtesy car as I was left a day without a car but they were unable to provide one for me unless I waited over a week for the appointment.
Friendly greeting on arrival, friendly service desk person. Car started to make a strange noise the following day and the car was accepted straight back in, problem found and fixed, plus replacement car provided for the day. Really helpful & prompt.
Not as good as previous experienceMy car only needed MoT and air con check which I was told would take 2 hrsI was on time the car never moved from its parking space for over 45 mins when it did go into the workshop the lights were left on for 30 mi
Service and MOT was completed and results fully explained
Lovely centre, professional courteous staff, good service.
All the staff treated us well and Amber, in particular, answered all our questions knowledgeably. She was very pleasant and efficient.
no issues all done on time
as per previous answer
Everything was good when I took my car in, the wait was a little bit long and wasn't really told how long I would be waiting for but other than that everything was good.
Great hassle free service
The staff and friendly and keep me informed.
Very professional and polite customer service, as soon as I called to make an appointment, the staff organised their services efficiently.
Very satisfied everything was to my satisfaction
every member of staff i dealt with was very friendly, understood my needs and were very accommodating - although a smaller loan car was arranged for me, i requested a car with a bigger boot last minute and the girl offered me a top spec car.
Excellent and diligent attention to detail
Efficient and prepared to talk technical things through with the customer in a language that he understands.
They said there's no fault with the tyre/sensor but it keeps coming on after the service to say the tyre pressure is low.
Never had any problems, brilliant service given
Always attentive and accommodating
Fit us in very quickly. Car was ready when they said. Brought back cleaned and valeted, what more could you want.
Easy booking process and completed on time
I was looked after and had a speedy resolution to my problem
Adblue warning light had flashed up on my way to Manchester. Called in at BMW and was able to book the car in on my return journey. Also managed to get some help with Deezer, an internet based music streaming service included with my car. Many thanks
Did what they said they were going to do
Promp service ran to allotted time
Apart from rubber seal, sat nav was repaired but it took 2 days
Hire car made available. Work carried out promptly and price ok too
5 Star service from start to finish
All went well
Friendly warm welcome from the team, very competitive on pricing, always happy to arrange a courtesy car to make sure my visit is hassle-free!
prompt service part arrived quickly and car back to me within 2 days of breakdown
Everything was good.
Rachel & her husband the technician looked after my car and fixed all the issues. Car is back to 100% again now, and it was a super fast turnaround!
Completely professional approach and service given by all staff from booking the service and picking up my car.
Service Good. happy with that. Not happy with intermittent wiper control. Despite saying it was behaving erratically the system was just reset. This the second time of mentioning this. Felt like I was being fobbed off
Everyone very helpfull
They could not do anything more, perfect.
Over many years I have received exceptional service from all at Lloyd Colne. The friendly sales, service and body shop contacts make me feel valued as a customer of Lloyd Colne.
Always experience good service
Great service as always
Every thing was carried out in a satisfactory way. Service personnel left car in a clean condition ie no oily marks etc
Always helpful and business like
Because I am very satisfied
I would have given completely satisfied if my fault with my car had been fixed when it was booked for 2 days. However, it now needs to go back in for a second time to hopefully get fixed.
loan car provided to me my car repaired and handed back in good order
very friendly and efficient
but thought the seat adjustment broken should have been under warenty
Efficient with clear and concise feedback. Excellent communication.
They have done what they said.
Arranged to fix the car tailgate and rear lights at an instant. Even provided a loan car on short notice.
Because EVERY employee at Lloyd cares about the customer...... you are never taken for granted.
Seems like a happy team.
Salesman kept me informed at every step, and arranged a loan car to bridge the original delivery date and the actual delivery date.
the salesman john made us feel relaxed, and was great at explaining everything to us about the new car .
Kept us completely updated on the progress of the car throughout and even let us choose the number plate!
my regular supplier, all ways great
Because again it was carried out with the attention to detail and it was all clearly explained to me.
good smooth purchase, trouble free
Comfortable surroundings knowledgeable staff.I was kept informed with regular updates of the different stages my car was in from production to delivery
Lovely people, ultra helpful, knowledgeable and great customer service
purchase and delivery of the car were famtastic. all on time and not 1 minor problem