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ABOUT LLOYD COLNE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

On inspection Car required 2 new tyres. These were fitted whilst we waited.

Service

Courtesy car, my vehicle serviced and cleaned, no complications

Service

Keep up the good work

Service

Met expectations of owning a BMW

Service

Efficient reception; work done on time.

Service

Simple mot , no fuss

Service

Service done in a timely fashion and car returned looking immaculate. However, one item mentioned (engine 'missing' or gear shifting) still present. Giving car a good long run to see if still exists and will return car as suggested.

Service

everything went to plan

Service

Am satisfied as usual

Service

Fixed my car to a great standard

Service

See above

Service

Everything was done perfectly in a very professional way. Rachel Palmer - Senior Service Advisor - was particularly helpful and attentive, especially with regard to the courtesy vehicle I was borrowing for the day and the extended warranty details.

Service

Lloyd’s Colne are a far superior dealership than Bowker in Blackburn.The staff are far more friendly ( and polite). I was kept informed of progress with my car’ s service and it was returned to me valeted and ready to go! Great dealership,thanks.

Service

The work was completed on time and the Service Receptionist was very pleasant.

Service

Done on time

Service

I gained everything that was asked of the service centre. Very professional service.

Service

Replacement car given and was not asked for it back untill bad weather cleared.

Service

Very Satisfied.

Service

good communication, and car always ready on time with no hanging around while they "just finish cleaning it or do paperwork"

Service

Service was carried out quickly car was spotlessly clean staff were amazing. Rachel palmer really looked after me. We have 3 BMW cars and will be using Lloyd to look after them

Service

Did everything that was required

Service

The team at Lloyd are very customer focused and we always feel well treated.

Service

The car was collected and returned to my workplace serviced and cleaned.

Service

Rachel in service was absolutely fantastic

Service

I thought the service experience went well. I was particularly impressed by the service receptionist who handled it on the day.

Service

Couldn’t fault the service at all. From start to finish it was lovely

Service

the benchmark level of service on my first visit has been maintained ever since

Service

Always on time. Comfortable reception area.

Service

Very quick and reliable !

Service

Professional and efficient, they called me to remind me of my service date and were accommodating with dates.

Service

Took time to drop of my keys at service reception desk... Left standing there for about 5 to 10 mins while she dealt with another customer

Service

Quick and efficient and provided immediate on-line commentary of service findings

Service

My car was collected from home and delivered back safe and sound after having been serviced - vehicle had been valeted nicely.

Service

Your workshops are always clean and tidy strengthening customer confidence in BMW.

Service

Great friendly service, our car came back lovely and clean with all the work completed.

Service

Couldn’t do enough for me

Service

Kara in service was great efficient and really pleasant to deal with. The price we were given from parts, we felt was very competitive.

Service

Flexible, accommodating and very easy process. Great service.

Service

Again always completley satisfied with the level of customer service and always professional and friendly.

Service

you dont have to keep taking it back

Service

I get a feeling of confidence with the service that I receive.

Service

well looked after

Service

Fixed problem reported at time and kept in contact.

Service

I know that when the car goes in the job will be done in the allotted time as specified. I'm not completely satisfied as the bonnet of my car wasn't totally secure when it had been opened.

Service

Helpful, friendly, personable, and just downright charming staff! The car came back gleaming.

Service

Perfect service, best price, lovely courtesy car, great staff.

Service

Very friendly, helpful and knowledgeable

Service

Very efficient, job well done with a friendly smile

Service

Excellent and extremely professional service from start to finish

Service

Everything that needed to be done on the day was done

Service

problem sorted plus car cleaned

Service

Easy booking. Completed in timely fashion. Ease of drop off and pick up.

Service

Lloyd colne was very easy and simple. They took my car, fixed it, kept me up to date with what was going on and set reasonable expectations which were met in a timely manner.

Service

Always went the extra mile

Service

The sale and handover met my expectations having been a BMW customer elsewhere for several years, this dealership and the salesperson did not disappoint despite being part of a large group - which usually means poor service, hope aftercare as good?

Sales

10/10 to Geoff and the whole team for the excellent support whilst looking for the right vehicle at the right price.

Sales

In the main Sebastian the sales executive was fantastic from start to finish. Deserves recognition for his sales approch and updates on progress.

Sales

A seamless process

Sales

Fantastic experience from the day we walked through the door

Sales

Everything went smoothly

Sales

Lloyd of Colne are excellent. In particular, Danny Hutchinson was very helpful throughout the whole purchasing and delivery experience. He kept me fully informed and assisted when I made some last minute changes to the spec of the car I ordered.

Sales

Seb provides an excellent service - making my new car purchase as enjoyable as it should be

Sales

Despite the finance issues the service was exemplary as usual , even arranging for a Sunday hand over to accommodate my business travel arrangements

Sales

Was great service response and accommodating.

Sales

Danny Hutchinson was brilliant throughout the process. He helped me in choosing the car and add ons I needed or didn't need. He kept me updated throughout the build of the car which added to the excitement of waiting for the car to arrive.

Sales

nice and easy

Sales

Great job by the sales rep.

Sales

The service and staff was very friendly.

Sales

Lovely experience nothing was too much for Jamie

Sales

Excellent sales and customer service.

Sales

Excellent experience

Sales

Faultless Service throughout the whole transaction.All explained fully and willing to go over things until I fully understood them.

Sales

The staff were very friendly and helpful

Sales

Car was all ready to go on collection.